Child and Youth Support Worker (Afternoon Shift)

Encompass Support Services Society; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

A non-profit service provider in Langley is looking for a full-time Child and Youth Support Worker to monitor and support youth in a specialized home setting. The ideal candidate will have a diploma in a related field and experience in trauma-informed care, along with First Aid certification. Responsibilities include ensuring safety, engaging youth in daily living skills, and documenting incidents. This role requires strong communication and problem-solving skills as well as the ability to work effectively in a team. Salary ranges from $28.49 to $31.61 per hour.

Benefits

Extended Health

Dental

Group RSP/TFSA

Qualifications

• Education using trauma-informed practices.
• Two years of recent related experience preferred.
• Current First Aid and Food Safety certification required.

Responsibilities

• Ensure a trauma-informed environment.
• Engage with participants to meet their personal needs.
• Monitor safety and manage emergencies.

Skills

Working knowledge of computers

Strong verbal communication skills

Problem-solving skills

Crisis intervention skills

Flexibility

Ability to adapt

Effective listening skills

Education

Certificate/Diploma in a related human/social service field

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

About Encompass Support Services Society

Encompass Support Services Society is an accredited, non‑profit organization that has provided a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well‑being of those we serve and those we work alongside. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People, including the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who call Langley home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low‑barrier, all‑inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are seeking a self‑directed, engaging, empathetic Full‑Time Child and Youth Support Worker to join our growing team. Reporting to the Program Coordinator, the Child and Youth Support Worker monitors and attends to the well‑being and safety of all persons residing in a specialized home support services. The program, located in Langley, is a 24‑hour emergency receiving home for youth between the ages of 12 to 19 who are in need of short‑term stabilization.

Child and Youth Support Workers work with some of the most vulnerable and complex youth in the care of, or on a Youth Agreement with, the Ministry of Children and Family Development. Applicants should be able to demonstrate experience in meeting youth where they’re at, recognition of the ongoing influence of trauma and disconnection on the youth served and support building on youth’s strengths and passions to create meaning. Delivery of these services must be provided with an understanding of the ongoing effects of trauma, isolation and vulnerability.

Job Posting Details

JOB POSTING: 2025-0200 CYSW (Afternoon Shift)

DATE: December 31, 2025

POSITION: Permanent - Full Time

HOURS OF WORK: 4‑days On and 4 days Off rotating schedule: 3 pm – 11 pm

SALARY RANGE: Grid 11, Step 2: $28.49 – $31.61 per hour (depending on qualifications and experience)

BENEFITS: Extended Health, Dental, Group RSP/TFSA

VACATION: As per ESS policy

ANTICIPATED START DATE: ASAP

CLOSING DATE: Open until filled

Key Responsibilities

• Ensures that the living environment for program participants is trauma informed, inclusive, comfortable, non‑judgmental and reflective of cultural practices.
• Engages with program participants to ensure personal needs are met by promoting life skills (ex. basic personal hygiene, preparing healthy and nutritious meals, access to community resources).
• Ensures home environment is safe.
• Ensuring cupboards containing biohazardous materials, medications, sharps, or cleaners are secured and accounted for.
• May be required to complete room, bag or personnel checks to ensure safety of youth, staff and home environment.
• Records, reports and responds to potential health and safety risks within home.
• Completes and reports sharps counts once per shift.
• Responds to emergencies in accordance with established policies and procedures, including proper notifications (supervisor, MCFD, other professionals, etc.).
• Engages with participants in the development of their individualized service plan including intake, assessment, goal setting, progress and transition planning.
• Ensures that logbooks and other documentation such as case notes and incident reports are legible and completed as per program expectations. Completes notifications for incidents as required (AWOL/Missing Person’s reports, etc.).
• Responsible for accurate petty cash records including counting and reporting of funds. Participates in petty cash reconciliation.
• Monitors program participants’ medications in accordance with established policy, guidelines and training.
• Performs housekeeping duties in support of health and safety regulations. This may include but is not limited to vacuuming, dusting, emptying garbage, sanitizing, cleaning and laundry. Reports maintenance needs to the supervisor.
• Maintains yardwork including trimming, weeding and general clean up.
• Performs other related duties as required.

Qualifications

Education and Knowledge

• Certificate/Diploma in a related human/social service field.
• Education and experience utilizing trauma informed practice.

Training and Experience

• Two (2) years recent related experience, or an equivalent combination of education, training and experience.
• Current First Aid certification.
• Food Safety certificate.

Skills and Abilities

• Must possess a working knowledge of computers (Microsoft Word/Excel/Teams).
• Strong verbal and written communication skills.
• Effective problem‑solving, conflict resolution and crisis intervention, and de‑escalation skills.
• Ability to be flexible, resourceful and possess good time management skills.
• Ability to perform tasks involving physical activity, including lifting and bending.
• Ability to adapt to a changing environment.
• Demonstrated knowledge and application of trauma‑informed and culturally safe principles of care.
• Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).
• Effective listening skills that promote communication and a cooperative approach to problem solving and decision making.
• Ability to work effectively with others in a multicultural environment, independently and as part of a team, including understanding the frameworks of other disciplines.
• Knowledge of systemic issues and risk factors facing underrepresented, racialized, neurodiverse, 2SLGBTQIA+ individuals and communities.

Other Information

• Must possess a valid BC Class 5 Driver’s license, have a reliable vehicle, Business Insurance and acceptable drivers abstract. (Mileage paid for work use)
• Police Information check and MCFD background clearance.

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

Video Application Instructions

• Introduce yourself and provide a brief overview of your educational background and why you’re applying for the role.
• Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position.
• Skills and Abilities: What specific skills or strengths do you bring to this role?
• Confirm that you have a valid class 5 driver’s license and use of a reliable vehicle.

Please email your video application to [e-mail].