CCR-Care Coordinator

Lifemark Health Group; Quinte West; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Trenton, Ontario is seeking a Care Coordinator for a casual part-time position. Responsibilities include answering calls, coordinating patient intakes, scheduling, and administrative support. Ideal candidates will have a high school diploma, strong organizational skills, and prefer 1-3 years experience in a clinic setting. The role emphasizes flexibility and excellent communication. Join a supportive team committed to equity and inclusion.

Benefits

Supportive work environment

Opportunities for leadership

Collaborative team

Nationally recognized brand

Qualifications

• 1-3 years work experience in a private clinic setting preferred.
• Flexibility and adaptability to change required.
• Computer savvy and data entry skills in a physiotherapy clinic setting are an asset.

Responsibilities

• Answer calls and greet patients upon arrival.
• Coordinate detailed intakes for new patients.
• Assist patients in completing paperwork.
• Schedule appointments and maintain medical records.
• Collect payment at time of service.
• Track insurance coverage for approvals.
• Perform data entry and billing tasks.
• Coordinate courier packages.
• Support the Care Coordinator Manager and Clinic Director.

Skills

Organizational skills

Multi-tasking skills

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Care Coordinator – PhysioHouse Trenton

Casual Part‑time position. Must be available to work until 6:30 p.m. on Tuesdays and Thursdays, with hours subject to change based on business needs. This role will work with PhysioHouse Trenton on Ontario Street in Trenton and will provide additional support to PhysioHouse Belleville and PhysioHouse Wellington.

Why Lifemark?

• Opportunity to work with a multi‑disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi‑tasking skills in a busy and fast‑paced work environment
• Preferably with 1‑3 years work experience in a private clinic setting
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [e-mail].

Visit and apply today! www.lifemark.ca/careers