Case Worker

The Salvation Army; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A charitable organization is seeking a Case Worker in Toronto, Ontario to provide case management support to residents using a holistic approach. The ideal candidate will have a Bachelor of Social Work or equivalent, experience with the homeless population, and strong communication skills. This full-time role involves managing individual cases, advocacy, and documentation. A target hiring range of $31.42 to $31.82 is offered based on qualifications.

Qualifications

• Must have previous experience working with the homeless population.
• Comfortable visiting clients in their homes and in the community.
• Knowledge of the Residential Tenancies Act.

Responsibilities

• Provide case management and support services to residents.
• Conduct needs assessments and crisis intervention.
• Advocate for residents and maintain detailed documentation.

Skills

Empathetic listening

Client focused assessment

Strong communication skills

Teamwork

Crisis intervention

Education

Bachelor of Social Work (BSW) or equivalency

Counselling Diploma plus 2 years’ experience

Crisis Prevention and Intervention (CPI) Certificate preferred

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: The Case Worker is responsible to provide residents with appropriate case management support services using a holistic approach thus ensuring that the mental, emotional, social, physical and spiritual needs are met.

Accountabilities

• Provide case management and support services to residents of MMC Residence using the CTI model.
• Individual case management to alleviate mental, emotional, and social needs providing the appropriate level of support during someone’s journey of change.
• Needs assessments and follow-up (Case Assessment tool and Outcomes Star).
• Advocacy.
• Crisis intervention.
• Referrals to appropriate programs/agencies.
• Liaise with professionals in the community.
• Liaise with residential workers.
• Discharge planning.
• Assist residents’ integration into community housing.
• Follow-up as necessary.
• Maintain accurate detailed documentation/case notes relative to specific case load.
• Provide adequate appropriate information to other staff with regards to residents’ needs and management by means of logs, case conferences, team meetings, and other vehicles as deemed appropriate.
• Actively participate in case conferences, team meetings, staff development, staff and community meetings as required.
• Be actively involved in supervision with the Program Service Manager on a regular basis.
• Maintain records and statistics as prescribed by Administration.

Critical Relationship Management

Governance Boards and Councils: None. Internal:

• Reports directly to the Program Service Manager.
• Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Counsellor, Housing Worker, Community Follow-up Worker, Chaplain, Administration and the Management Team.

External: Establish and maintain good working relationships with external agencies to make the appropriate referrals.

Managerial/Technical Leadership Responsibility

• Reports directly to: Program Service Manager.

Working Conditions

• This is a permanent full-time position based on 40 hours per week.
• Works in a shelter environment.
• There may be frequent interruptions and multitasking.
• Equipment and general office noise (i.e. people talking, phones ringing).
• May interact with clients with erratic/aggressive behaviors.
• May deal with angry and/or abusive people.
• May deal with verbal abuse.

Work Environment

The incumbent’s work environment is typically in the entire facility and surrounding property designated. The Incumbent will work under the following disagreeable conditions:

• May interact with clients with erratic/aggressive behaviors.
• May deal with angry and/or abusive people.
• May deal with verbal abuse.
• Odors.
• May deal with bodily fluids.
• May encounter sharps, safe drug supplies.
• May deal with onsite pest infestations (bed bugs etc).

Exposure to Hazards

• Physical attacks by others.
• Exposure to infectious diseases.
• Exposure to toxic chemicals.
• Moving objects.
• Sharp objects (i.e., needle pricks).
• Electrical hazards.
• Repetitive strain injuries (e.g., back, wrist).

Precautionary Measures

• Universal precautions.
• Use gloves.
• Use ear/eye protection.
• Eye wash stations.
• Fume masks where appropriate.
• Appropriate face mask (either medical or N95 and would be based on IPAC protocols).

Health and Safety Responsibilities

• Comply with the provisions of the Occupational Health and Safety Act and Regulations.
• Adhere to the agency’s Health and Safety Program.
• Report accidents/injuries/workplace hazards in a timely manner.
• Conduct facility security/safety rounds on a regular basis according to policy.
• Adhere to all Health and Safety Policies of the agency.

Education, Qualifications and Certifications

• Bachelor of Social Work (BSW) or equivalency or Counselling Diploma plus 2 years’ experience.
• Standard First Aid and C.P.R. Certificate.
• Crisis Prevention and Intervention (CPI) Certificate preferred.

Experience and Knowledge Requirements

• Previous experience working with homeless population (one to three years).
• Significant experience and demonstrated skill in working with people with mental health and addictions issues.
• Must be comfortable visiting clients in their homes and in the community.
• Knowledge of Residential Tenancies Act.
• Good knowledge of community resources.
• Knowledge and understanding of, and a commitment to anti‑racism and anti‑oppression.

Skills and Capabilities

• Excellent empathetic listening and client focused assessment skills.
• Strong oral and written communication skills (computer skills essential).
• Demonstrated ability to take initiative and work independently as well as part of a team.
• Valid Driver’s License would be an asset (no vehicle required.
• Vulnerable Sector Check required.

Compensation

The target hiring range for this position is $31.42 to $31.82 with a maximum of $32.21. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Expected Work Hours

8:00 am – 4:30 pm – Monday – Friday.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.