Career Advisor/ Workforce Case Manager

Career TEAM; North Bay; On-site; CAD 49,000 - 52,000; Full time

Job summary

A workforce development organization in North Bay is looking for an Adult and Dislocated Career Advisor. This role involves providing career counseling, case management, and community outreach. Candidates should have a Bachelor's degree and 5+ years of operational experience, along with strong communication, problem-solving, and organizational skills. The position is full-time and located onsite.

Benefits

401k with generous employer match

Medical, dental, and vision insurance

Disability insurance

Employer-sponsored life insurance

Supplemental insurance

Qualifications

• 5+ years of experience in operations.
• Multilingual or bilingual preferred.
• Knowledgeable about the WIOA program and workforce requirements.

Responsibilities

• Provide career counseling and intensive case management.
• Guide job seekers in creating individual employment plans.
• Enter data into participant information systems.

Skills

Strong communication skills

Problem-solving

Cultural sensitivity

Interpersonal skills

Time management

Customer service

Education

Bachelor's degree or higher

Tools

MS Word

Excel

Job description

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

About the Role

Career TEAM is looking to hire an Adult and Dislocated Career Advisor/ Workforce Case Manager who will perform professional work providing career counseling, intensive case management, and follow‑up services. Work is performed under the supervision of the Project Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Career Advisor/ Workforce Case Manager will play an integral role in Career TEAM’s mission of accelerating the human condition!

Package & Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee‑sponsored HSA on any qualifying plans
• Disability insurance
• Employer‑sponsored life insurance policy
• Supplemental insurance

Impact on Career TEAM’s Success

• Provide information and case management services to the community
• Complete intake and eligibility determination for the workforce program
• Assess job seekers’ employment and training needs and abilities through interviewing, testing, and other methods
• Serve as a liaison between workforce development programs and community partners
• Enter data into and otherwise use and process clients through any participant information system as required, and any other database as required by the One‑Stop system
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation
• Maintain accurate individual case files for each registered customer, assuring that each file contains all required eligibility documents and meets compliance requirements
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on‑site at the One‑Stop centers and/or located in the community in accordance with established contracts
• Meet and/or exceed program benchmarks; participate in all staff‑related events as required, including but not limited to training, staff meetings, and individual supervision
• Complete all required reports.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience; 5+ years of experience in operations
• Strong communication skills and knowledge about community resources
• Multilingual and bilingual preferred
• Possess strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• A Valid Driver’s License

Compensation & Logistics

Salary Range: $49,000 - $52,000

Travel: Position may require local travel up to 25% of the time

Position Type: Full Time Non‑Exempt

About Career TEAM

Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare‑to‑Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for‑profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government‑funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act (CCPA)

Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees.