Cantonese/Mandarin Customer Experience Associate

Scotiabank; Markham; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading banking institution in Markham is seeking a Customer Experience Associate. In this role, you will be the face of the branch, focusing on building strong relationships with customers and providing exceptional service. You will handle transactions, identify customer needs, and promote digital banking services. The ideal candidate has proven customer service skills and is comfortable in sales situations. This position offers flexible hours, professional development opportunities, and competitive compensation.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Process day-to-day transactions and handle simple sales opportunities.
• Promote digital banking options to customers.

Skills

Customer service skills

Technical skills

Sales proficiency

Job description

A leading banking institution in Markham is seeking a Customer Experience Associate. In this role, you will be the face of the branch, focusing on building strong relationships with customers and providing exceptional service. You will handle transactions, identify customer needs, and promote digital banking services. The ideal candidate has proven customer service skills and is comfortable in sales situations. This position offers flexible hours, professional development opportunities, and competitive compensation.