Canadian Rocky Mountain Resorts Meeting and Events Admin Coordinator

The Fairmont Jasper Park Lodge; British Columbia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prestigious resort company is seeking a Meeting and Events Admin Coordinator in Alberta. This role focuses on managing tour logistics, creating essential documentation, and providing outstanding customer support to ensure successful event coordination. The ideal candidate will possess exceptional customer service skills, attention to detail, and proficiency in Microsoft Office. This full-time position offers a dynamic work environment with evening shifts as needed.

Qualifications

• Previous experience in hospitality, events, or tourism preferred.
• Team-oriented mindset with the ability to work independently.
• Flexible schedule to work evenings when needed.

Responsibilities

• Assist in creating detailed Banquet Event Orders.
• Manage daily tour activities including payment processing.
• Prepare post-event billing drafts with attention to detail.

Skills

Exceptional customer service skills

Strong organizational abilities

Excellent written and verbal communication skills

Proficiency with Microsoft Office

Tools

Hotel management systems

Job description

Canadian Rocky Mountain Resorts Meeting and Events Admin Coordinator

Location: Alberta

Salary: From $21.00 per hour

Job type: Full-time

Shift and schedule: 8 hour shift; Weekends as needed; Evening shift

Emerald Lake Lodge in Yoho National Park (30 minutes west of Lake Louise) is looking for a Meeting and Events Admin Coodinator. Primary Function: Serve as a key liaison between our property and tour groups, ensuring seamless coordination of all tour logistics while maintaining excellent communication with both internal teams and external clients. This role is responsible for preparing comprehensive documentation, managing daily tour operations, and supporting the overall success of tour group stays and special events. While not limited to, the primary focus of this role (80%) is administrative.

Duties and Responsibilities

• Assist in creating detailed Banquet Event Orders and other event related documents
• Prepare and organize essential tour documentation including rooming lists, package details, key packets, vouchers, and room drop schedules
• Manage daily tour activities including routing, payment processing, mobility accommodations, and special requests
• Process last-minute change requests and ensure proper communication to all relevant parties
• Maintain records for all clients and functions
• Prepare post-event billing drafts with attention to detail
• Attend and contribute to weekly team meetings to review upcoming events, share feedback, and relay updates
• Conduct property inspections as needed for tour preparation
• As required by business volumes, assist with setup and teardown of weddings and conferences when required
• Provide administrative support to the Meeting & Events Coordinator during peak periods
• Help build strong client and guest relationships through attentive follow-up on all feedback
• Perform other assigned duties as required to support the events team

Requirements / Experience

• Previous experience in hospitality, events, or tourism preferred
• Exceptional customer service skills with a friendly, professional demeanor
• Strong organizational abilities and acute attention to detail
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office and hotel management systems
• Team-oriented mindset with ability to work independently
• Flexible schedule to work evenings when needed

CRMR is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.