Canada Technical Solutions Lead - Heavy Equipment

Herk & Associates; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global heavy equipment manufacturer is seeking a seasoned Technical Solutions Manager to provide advanced technical support across Canada. This role demands strong diagnostic skills in hydraulic and electrical systems, with responsibilities that include assisting dealers and customers, troubleshooting complex issues, and conducting field visits. The ideal candidate will possess 5+ years of technical support experience and demonstrate excellent communication and problem-solving abilities. This position requires approximately 60% travel across Canada.

Qualifications

• 5+ years of technical support or field service experience with heavy construction equipment.
• Strong proficiency in hydraulic and electrical diagnostics and troubleshooting.
• Ability to read and interpret complex schematics and technical documents.
• Excellent communication, customer service, and problem-solving skills.
• Must work independently and collaborate with cross-functional teams.
• Valid work authorization in Canada required.

Responsibilities

• Provide advanced technical support to dealers and customers for heavy construction equipment.
• Diagnose and resolve complex hydraulic, electrical, and systems-related issues.
• Conduct field visits to assist dealer technicians with challenging service cases.
• Document field findings, root-cause analysis, and corrective actions.

Skills

Technical support experience

Hydraulic diagnostics

Electrical troubleshooting

Communication skills

Customer service

Problem-solving

Microsoft Office proficiency

Bilingual French/English

Job description

A global heavy equipment manufacturer is seeking a seasoned Technical Solutions Manager to provide advanced technical support across Canada. This role demands strong diagnostic skills in hydraulic and electrical systems, with responsibilities that include assisting dealers and customers, troubleshooting complex issues, and conducting field visits. The ideal candidate will possess 5+ years of technical support experience and demonstrate excellent communication and problem-solving abilities. This position requires approximately 60% travel across Canada.