(CAN) Customer Service Manager

Walmart Canada Corp; Burton Parish; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail organization in Burton Parish is seeking a Customer Service Manager. This role will focus on ensuring exceptional customer service and overseeing front end operations. Candidates should have strong communication skills and the ability to handle customer concerns effectively. Responsibilities include staff training, transaction oversight, and compliance with company programs. This position offers an opportunity to grow in the retail industry.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns and provide guidance.
• Monitor Front End associates and coordinate breaks.
• Provide training to Associates on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Promote company sponsor programs and initiatives.

Job description

Overview

Position Summary: Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

200 Douglastown Blvd, Miramichi, NB E1V 7T9, Canada

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