Business Transformation - Manager - Financial Services - Corporate, Commercial and SME Banking

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global consulting firm in Toronto is seeking a leader for their CCSB Banking team. You will manage client engagements, drive business development, and support team growth. The ideal candidate has over 5 years of experience in CCSB Banking with strong leadership skills and project delivery experience. Join us to help innovate and transform financial services for clients.

Benefits

Support and coaching

Learning opportunities

Flexibility in work role

Qualifications

• Successful track record leading projects in CCSB Banking.
• Experience with sales collateral development and management.
• Strong stakeholder management and business writing skills.

Responsibilities

• Manage client engagements, ensuring strategic outcomes.
• Contribute to business development initiatives and proposals.
• Support team development through recruitment and mentoring.

Skills

CCSB industry knowledge

Project delivery leadership

Written and verbal communication

Problem-solving skills

Team management

Education

5+ years in CCSB Banking

Experience with consulting firms

Job description

Location: Toronto

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Business Transformation – Financial Services practice

The Business Transformation – Financial Services practice offers financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams, use consistent and proven global methodologies and draw on the full breadth of EY’s global reach, depth of capabilities and knowledge.

Corporate, Commercial and Small and Medium Enterprise (CCSB) Banking Practice

The objective of our Corporate, Commercial and Small and Medium Enterprise (CCSB) Banking Practice is to support financial services to continually innovate, transform to retain relevance, and deliver on growth.

You can expect to work with client resources to analyze, evaluate, and enhance transformational programs within CCSB’s five key focus areas:

1. client and salesforce transformation, to drive a more digital, responsive and efficient customer experience
2. commercial lending transformation, across people, process, models, tech, and policy
3. cash management transformation, including transaction banking, treasury and payments modernization
4. ecosystems and beyond banking, including partnerships and integrated platforms
5. productivity, including streamlining operating models, customer alignment to operating models, tech and operations

The opportunity

Our team is looking for exceptional, driven and passionate players with an entrepreneurial mindset, energy and desire to succeed. As part of this team, you will help develop and grow EY’s Corporate, Commercial and SME (CCSB) Banking team.

We are looking for energised, motivated leaders with experience helping CCSB clients to transform the front, middle and back office of our clients.

Your key responsibilities

• Lead engagements / key workstream – Manage the delivery of small and large / complex client engagements including planning, execution, stakeholder management and delivering strategic outcomes
• Business & practice development – Assist the partner and the team by contributing in business development initiatives including developing proposals and scoping documents, and proactively building relationships with clients and peers at EY
• Team management – Support people development through activities such as recruitment, mentoring and counsellor programmes
• Work with the partner, other practices and the team to execute the growth strategy and initiatives

Skills and attributes for success

• Bring CCSB industry knowledge and experience (e.g., Front-to-back capabilities and value chain, understanding of CCSB technology vendor landscape and service providers)
• Proven delivery leadership and people leadership roles in CCSB projects
• Strong written and verbal communication skills for report writing and client presentations
• Structured approach to critical problem solving
• The ability to lead and supervise project teams in a collaborative environment, to provide valuable insight and high-impact solutions to client issues

To qualify for the role you must have

• A successful track record leading projects (5 years+) in CCSB Banking, CCSB Credit, Treasury Management, Transaction Banking and/or Client Front Office, gained through experience working at a financial services company, a top tier consulting firm, a specialist financial services consultancy, or an CCSB technology or service provider
• Experience of leading sales collateral such as proposal responses
• Strong business writing, presentations and stakeholder management skills
• People coaching and mentoring experience
• Extensive experience of project and programme delivery
• Deep understanding of current market trends in the CCSB industry and subject matter expertise

Ideally, you’ll also have

• CCSB Lending/Credit experience across the credit lifecycle (e.g. sales/origination, underwriting, fulfillment, servicing, loan accounting, monitoring, and default)
• Consulting experience with a Big 4 firm or large global financial institution
• Knowledge of KYC, AML, and other applicable compliance regulations
• Channel (branch, online, mobile, contact center, relationship manager) transformation experience
• Experience with operating model design to define target state business, operations, technology, and control partner functions
• Experience in core platform transformation to support the changing business and regulatory landscape, enabling the realization of strategic business priorities including improved client experience, market expansion and easier partner/correspondent banking integration
• Experience in design, testing, and implementation of technology-enabled solutions
• Experience in vendor assessment, selection, and transformation
• Experience in capability maturity model planning, roadmap development and investment prioritization for large-scale, strategic, and transformative initiatives
• Knowledge of workforce readiness, mobilization, and sales force effectiveness

What we look for

As a valued member of the team and leader, we are looking for applicants that are keen, dynamic and flexible – who enjoy a variety of challenges and who offer different experiences and diverse insights.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

EY is an equal opportunities employer and welcomes applications from all candidates. We are committed to building a culture of inclusivity and respect, and we strive to create a work environment that is free from bias and discrimination.