Business Systems Analyst

Interac; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading digital payment firm in Toronto is seeking an experienced Business Systems Analyst specializing in Fraud Management. This role involves collaborating with cross-functional teams to gather and document system requirements that drive innovation in the Canadian payment space. The ideal candidate will have over 5 years of experience in business systems analysis, preferably with a focus on fraud detection and cybersecurity. You will thrive in a collaborative team environment that encourages continuous improvement and innovative thinking.

Qualifications

• 5+ years of experience as a Business Systems Analyst, preferably in fraud prevention.
• Strong understanding of business systems analysis methodologies.
• Experience managing enterprise IAM systems across a hybrid environment.

Responsibilities

• Foster a collaborative and high-performance team culture.
• Partner with cross-functional teams to gather requirements.
• Create and maintain structured systems requirements.

Skills

Curious nature

Strong understanding of fraud detection systems

Excellent communication skills

Good understanding of payment technologies

Experience with UML, BPMN

Familiarity with regulatory requirements

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Power BI

Jira

Confluence

Job description

Business Systems Analyst – Fraud Management

At Interac, we design and deliver products and solutions that empower Canadians with control over their money. From enabling real-time money movement to powering open payments for transit and pioneering advances in open banking and digital verification, we’re at the forefront of shaping the digital economy in Canada.

We’re looking for a talented Business Systems Analysis (BSA) teammate who has experience in the Real Time Rails (RTR). This role is ideal for someone passionate about driving business outcomes through strong collaboration, system-thinking, and crafting the future of the Canadian payment space. If you're an experienced Business Systems Analyst and ready to make a lasting impact among a community of creative thinkers, technical experts, and collaborative builders—we want to talk to you!

Reporting to the Practice Leader of BSA, you’ll partner with a team of Business Systems Analysts who play a critical role in delivering enhancements and launching products across the Interac ecosystem. You’ll be part of the delivery of high-quality system requirements that support strategic business goals, cross-functional alignment, and a culture of continuous improvement.

You'll Be Responsible For:

• Fostering a positive, collaborative, and high-performance team culture aligned with Interac’s values
• Partnering with cross-functional teams including Product, Engineering, QA, Operations, and external vendors to gather requirements, align project objectives and drive successful delivery
• Creating and maintaining functional and non-functional structured systems requirements and contributing to the documentation and grooming of epics and user stories
• Promoting knowledge sharing across teams and contributing to the evolution of business systems analysis practice with empathy and kindness
• Implementing and improving frameworks for traceability, impact analysis, and quality assurance of business systems requirements
• Adopting, implementing and operationalising best practices with the goal of great customer experience
• Ensuring consistent delivery, quality standards, facilitation, and stakeholder management standards
• Supporting team members in navigating complex projects and encouraging innovative thinking in solutions design
• Ensuring consistent use of tools, templates, and documentation standards across all products and projects

What You Bring:

• Curious nature and logical approach to bridge business and technology, process or procedural challenges in a team environment
• Experience in financial services, fintech or e-commerce environments, or other regulated industries is a strong asset
• Strong understanding of business systems analysis methodologies, tools, and best practices
• Top tier communications, documentation, grace and stakeholder management skills, with the ability to translate business needs into technical solutions
• Strong understanding of fraud detection systems, cybersecurity domains
• Good understanding of the payments industry, including technologies such as chip/contactless payments (EMV), settlement and reconciliation systems, and POS/ABM ecosystems
• Experience managing enterprise IAM systems across a hybrid on-prem/cloud environment, including Active Directory, Azure-based identity services, and enterprise messaging and database platforms
• Strong understanding of Open APIs as publicly accessible, RESTful interfaces that support secure, scalable integration across distributed systems
• Knowledge of ISO 8583 and ISO 20022 standards
• Experience with UML, BPMN or other Visual Modeling notations
• Familiarity with regulatory requirements e.g., AML, KYC, GDPR, SOX
• Knowledge of data analytics and reporting tools, e.g., SQL, Power BI
• Comfortable with Atlassian Tools (Jira, Confluence); user management, site creation, project creation, workflow

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Systems, or a related field—or equivalent experience
• 5+ years of experience as a BSA, with at least 2 years in fraud prevention or cybersecurity domains
• Project Management foundational knowledge is an asset
• Agile and Scrum methodology experience
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What Makes This Role Unique:

• We’re a high-performing, collaborative team that thrives on curiosity, adaptability, and a good sense of humour. This means….
• You can laugh with the team and still help steer the ship when things get unpredictable
• You are interested in continuously learning, mentoring others, and leading through change
• You do not expect the work to be linear, routine, or free of ambiguity
• We’re looking for someone who’s not just technically sharp, but also emotionally intelligent, resilient, and ready to do their part in shaping the future of our practice.

Why Join Our Interac BSA Team:

• You want to be part of a team that values curiosity, collaboration, and continuous improvement
• You thrive in environments where no two days are the same; and you see ambiguity as an opportunity, not a blocker
• You’re excited to lead initiatives, mentor others, and help shape how we deliver value through business systems analysis
• You appreciate a culture where we take our work seriously; but not ourselves
• We’re building something meaningful, and we’re looking for people who want to grow with us, challenge the status quo, and have a little fun along the way.
• Once again, if you're an experienced Business Systems Analyst and ready to make a lasting impact among a community of creative thinkers, technical experts, and collaborative builders—we want to talk to you!

Background Check Requirements

• Canadian criminal record check
• Public safety verification
• Canadian ID cross-check
• 5-year employment verification
• Education verification
• If applicable, Credit Inquiry and Social Media Check