Business Process Analyst

CG Consulting Group; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading IT consulting firm in Toronto is seeking a Business Process Analyst with expertise in process improvement and operational efficiency. The ideal candidate will have a Six Sigma Green Belt certification and experience in financial services. Responsibilities include analyzing business processes and leading improvement initiatives to optimize performance. This is a full-time hybrid role offering a competitive salary, benefits, and performance bonus.

Benefits

Performance bonus

Benefits

Hybrid work environment

Qualifications

• 4+ years of experience in business process analysis or operations optimization.
• Strong understanding of Lean principles and Six Sigma methodologies.
• Exceptional written and verbal communication skills.

Responsibilities

• Analyze business processes to identify inefficiencies.
• Lead process improvement initiatives using Lean Six Sigma.
• Collaborate with stakeholders to define optimization goals.

Skills

Process improvement

Operational efficiency

Lean principles

Change management

Communication skills

Analysis

Education

Six Sigma Green Belt certification

Bachelor's degree in relevant field

Job description

Overview

Business Process Analyst - Financial Services

Our client is a Toronto-based IT consulting boutique that strives for excellence in customer service and delivery in financial services and fintech industry. Seeking a Business Process Analyst with a strong background in process improvement and operational efficiency, ideally within banking or financial services. This role requires a candidate who brings a Six Sigma Green Belt (or higher) certification and a passion for optimizing business processes to drive measurable outcomes.

Perm / FT role. Salary: Market rate + benefits and performance bonus. Hybrid work environment - mix of home, office and client site - generally 3 days in-office/week. Company location: Downtown Toronto.

Responsibilities

• Analyze current-state business processes to identify inefficiencies and areas for improvement across banking or financial systems.
• Lead and execute process improvement initiatives using Lean Six Sigma methodologies.
• Rapidly create, revise, and implement Standard Operating Procedures (SOPs) to support consistent execution.
• Collaborate with stakeholders across business and technology teams to define process optimization goals.
• Facilitate change management efforts including training, communication, and documentation to support adoption of new processes.
• Identify and eliminate wasteful steps in workflows, improving cycle time, accuracy, and operational efficiency.
• Collect, interpret, and report on performance metrics to monitor the effectiveness of improvements.
• Provide input into automation opportunities and technology enhancements to streamline operations.
• Deliver clear and professional documentation and presentations for stakeholders and senior leadership.

Requirements

• 4+ years of experience in business process analysis or operations optimization, ideally within financial institutions.
• Six Sigma Green Belt certification (minimum); Black Belt or industrial engineering background preferred.
• Strong grasp of Lean principles and the ability to apply them in real-world financial or banking environments.
• Demonstrated ability to identify inefficiencies and implement improvements that result in measurable performance gains.
• Experience in developing SOPs and delivering training to support operational changes.
• Proven change management skills and the ability to influence adoption across cross-functional teams.
• Exceptional written and verbal communication skills—able to translate technical process language for business audiences.
• Detail-oriented with a logical, analytical mindset and strong problem-solving abilities.
• Strong interpersonal skills and a team-oriented approach.