Business Analyst Management

Manulife Financial; Waterloo; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

A leading financial services provider is seeking a motivated Business Analyst in Waterloo. The candidate will analyze data, predict trends, and improve business processes. Success in this role requires a strong analytical background, proficiency in data analysis tools, and the ability to communicate insights effectively. Join a supportive team where you'll help shape the future of financial decision-making. This position offers a competitive salary and a hybrid work arrangement.

Benefits

Health and dental insurance

Retirement savings plans

Generous paid time off

Qualifications

• Must have a bachelor's degree in a relevant field.
• Proficiency in data analysis tools like Excel, SQL, and Tableau is required.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Analyze data to predict mortgage origination volumes.
• Develop headcount models based on demand forecasts.
• Gather and document business requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Data analysis tools

Education

University degree in business administration or related field

Tools

Excel

SQL

Tableau

Power BI

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. We are seeking a highly motivated and meticulous Business Analyst to join our team. The ideal candidate will have a strong analytical background and the ability to translate business needs into actionable insights. As a Business Analyst, you will work closely with collaborators to identify business requirements, analyze data, and provide recommendations to improve processes and drive business growth. The successful candidate requires strong modeling skills to effectively forecast, plan, and optimize workforce resources.

Position Responsibilities:

• Use time series and regression analysis to predict mortgage origination volumes and identify key drivers such as seasonality, marketing campaigns, and industry trends.

• Develop headcount models based on demand forecasts, productivity ratios, and service-level targets, incorporating shrinkage factors like breaks, training, and absenteeism.

• Simulate business conditions (e.g., volume spikes, policy changes) and design optimal shift patterns aligned with demand curves and intraday workload distribution.

• Analyze resource trends and workload patterns; create dashboards and reports to support strategic decision-making.

• Gather and document business requirements, assist in strategy development, and support project management for timely delivery.

• Monitor and evaluate business processes, recommending enhancements to improve efficiency and service levels

• Shrinkage modeling accounting for non-productive time (eg breaks, training, absenteeism)

Required Qualifications:

• University degree in business administration, Science in Statistics, Finance, Economics, Industrial Engineering or a related field.

• Knowledge of AI-driven tools and techniques, including their application in process optimization, data analysis, and decision support

• Strong analytical and problem-solving skills.

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).

• Skilled in communication, storytelling, and delivering engaging presentations to senior leadership

• Ability to work independently and as part of a team.

• Thorough with exceptional organizational skills.

Preferred Qualifications:

• CBAP (Certified Business Analysis Professional); PMI-PBA (Professional in Business Analysis); Agile or Scrum certifications; Power BI certification

• Experience in banking specific to Mortgage Industry is an asset

• Advanced Knowledge of Power BI, Excel, Salesforce, Workforce management platform

• Experienced in straight-through processing (STP) and automation of operational workflows

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.