Business Analyst M365 (Public Sector Projects) - 6 month contract

CorGTA; Regina; On-site; CAD 75,000 - 90,000; Full time

Job summary

A public sector client in Regina is seeking a Business Analyst M365 for a hybrid role. You will manage Microsoft 365 applications and support IP telephony systems. The position starts with a 6-month contract, possibly extendable. Experience with Microsoft 365 and IP telephony in industrial environments is required.

Qualifications

• Experience managing Microsoft 365 applications and governance.
• Familiarity with IP telephony environments and related tools.
• Ability to work cross-functionally and troubleshoot technology.

Responsibilities

• Manage configuration and lifecycle of Microsoft 365 applications.
• Support business operations using IP telephony tools.
• Liaise between technical teams and business users for M365 feature enablement.

Skills

Microsoft 365

IP telephony systems

Troubleshooting

Cross-functional collaboration

Tools

SmartTAP

Cisco Jabber

Cisco Contact Centre

Lenovo devices

Logitech devices

Job description

Role : Business Analyst M365

Location : Hybrid, in Regina, SK.

Contract details : 6 months to start, with possible extension options

We have a great new opportunity to support one of our Public Sector clients in a contract capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

General Overview :

• Manage the configuration and lifecycle of key Microsoft 365 applications. Develop and maintain governance policies for Microsoft 365.
• Develop and recommend Microsoft Teams custom policies, channel structures, and permission settings.
• Develop conditional access policy user story, user case creation, testing scenarios and results feedback.
• Support business operations and user adoption across a hybrid IP telephony environment using tools like SmartTAP, Cisco Jabber, Cisco Contact Centre, and room devices from Cisco, Lenovo, and Logitech.
• Provide business support and analysis for IP telephony systems in power plant environments, ensuring high availability and compliance with safety-critical communication protocols.
• Contribute to the design and oversight of call group configurations and emergency call routing, aligned with operational control room requirements and plant safety procedures.
• Work cross-functionally to troubleshoot and optimize IP phone configurations across large-scale industrial environments, balancing performance, user needs, and regulatory compliance.
• Collaborate with IT and vendor teams to configure and maintain Cisco Contact Centre solutions, including call routing logic, agent skill groups, and queue management.
• Participate in vendor evaluation and rollout of SmartTAP recording solutions, ensuring compliance with enterprise call recording policies and regulatory standards.
• Serve as liaison between technical teams and business users for M365 feature enablement.

CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

For more roles like this please go to www.corgta.com / find-a-job /