Business Analyst II, Residential Administration

First National Financial LP; Toronto; On-site; CAD 58,000 - 94,000; Full time

Job summary

A leading mortgage lender in Canada is seeking a Business Analyst II. The successful candidate will work closely with stakeholders to enhance systems and processes, develop best practices for data collection, and monitor workflow systems. Applicants should possess a minimum of 2 years of experience, post-secondary education, and proficiency in Microsoft Office tools. This position offers competitive compensation and is based in Toronto.

Benefits

Competitive salary

Comprehensive benefits program

Career advancement opportunities

Supportive teamwork culture

Qualifications

• Minimum 2 years BA experience or certification (IIBA) required.
• Strong verbal and written communication skills are essential.
• Knowledge of Agile methodologies and SCRUM framework needed.

Responsibilities

• Work closely with stakeholders for system and process improvements.
• Support the execution of strategies and goals from stakeholder consultation.
• Prepare and update process maps for Residential Administration departments.

Skills

Analytical skills

Problem-Solving Skills

Communication skills

Leadership

Education

Post-secondary education

BA certification (IIBA)

CSPO certification

Tools

Microsoft Office (PowerPoint, Word, Excel)

SQL

Power BI

Tableau

Job description

Business Analyst II, Residential Administration

Toronto, ON, Canada

Job Description

Posted Wednesday, January 7, 2026 at 5:00 AM | Expires Thursday, January 22, 2026 at 4:59 AM

Reporting To:

Manager, Business Analysis

Full-Time/Part- Time:

Full-time

Salary Range:

$58,385 - $93,415

Posting Date:

January 7, 2026

Closing Date:

January 21, 2026

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:

Office Location:

12.6

Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits , and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Business Analyst is responsible for working closely with stakeholders to investigate opportunities for system and process improvements, develop best practices for data collection, and monitor and support business information and workflow systems across multiple departments. The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate and stored appropriately.

How you will contribute:

• Cultivates change requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affected
• Supports the execution of strategies and goals developed during stakeholder consultation
• Assists with Document change management for Residential Administration
• Prepares and updates Visio process maps for Residential Administration departments
• Liaises with Training department to manage support, communication and documentation of process changes
• Liaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations
• Builds mockups, examples, and prototypes of proposed changes
• Evaluates business asks for process improvements and generates solution proposals
• Supports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin, My Mortgage and the Workflow management system
• Performs consultations with stakeholders to gather and document business requirements for change requests
• Participates in Scrum ceremonies to manage and facilitate product backlogs
• Uses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA team
• Acts as a consultant for other related projects that affect Residential Administration
• Organizes and formats reports for distribution
• Assists in the maintenance and improvement of Power BI dashboards and Sharepoint sites owned by the BA team
• Participates in project work on a regular basis
• Assists with the facilitation of workshops, information sharing sessions
• Other duties assigned by management
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Minimum 2 years BA experience or certification (IIBA)
• Post-secondary education and/or equivalent work experience
• CSPO certification an asset
• 2+ years’ experience with First National systems an asset
• Highly proficient with Microsoft office (PowerPoint, Word and Excel)
• Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau, etc.)
• Strong verbal and written communication skills
• Knowledge of Agile methodologies and SCRUM framework
• Builds trusting relationships with all stakeholders
• Strong Problem‑Solving Skills
• Ability to self‑motivate, prioritize and to meet all deadlines

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non‑bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.