Business Analyst, HR ServiceNow

Royal Bank of Canada>; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking an experienced HR ServiceNow Business Systems / Quality Analyst. This role involves analyzing and testing within HR Service Delivery projects, with a focus on ensuring requirements are met through rigorous testing and collaboration with stakeholders. Responsibilities include business analysis planning, executing test strategies, and developing documentation. Candidates should possess a strong understanding of HR processes and ServiceNow modules. A supportive team is provided with opportunities for growth and competitive compensation.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for professional growth

Qualifications

• Understanding of HR Business Processes.
• Understanding of ServiceNow ITIL modules related to HR Service Delivery.
• Proven experience with project delivery methodologies such as Waterfall and Agile.
• Experience with QA software tools for testing.

Responsibilities

• Perform requirements analysis to identify impacted groups.
• Manage risks, assumptions, and project constraints.
• Develop functional system test cases.
• Support user acceptance testing (UAT) activities.
• Collaborate to improve testing tools and approaches.

Skills

Application Testing

Decision Making

Detail-Oriented

Group Problem Solving

IT Quality Assurance

Long Term Planning

Predictive Analytics

Programming Languages

Software Product Testing

Test Automation

Tools

ServiceNow

QA software tools

Job description

Overview

The HR ServiceNow Business Systems / Quality Analyst is a blended role responsible for analysis and testing activities on medium to large size projects with a focus on HR Service Delivery. The role demonstrates advanced knowledge and ability, and can apply the competency in new or complex situations and guides other professionals. The role is responsible for execution of all aspects of requirements delivery from the elicitation, analysis and documentation of requirements to the creation and execution of test cases to ensure requirements are met.

Responsibilities

Business Analysis Planning

• Perform requirements analysis to identify impacted or influencing groups and stakeholder requirements
• Apply advance elicitation techniques to develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates
• Manage risks, assumptions and constraints for requirements, and communicate to appropriate parties
• Define the business analysis approach including tasks and deliverables based on the project and delivery methodology
• Lead requirements prioritization and leverage techniques to drive out business priorities
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
• Document scope of the business solution using enterprise-standard requirements methodology
• Build and maintain a repository of reusable requirements documentation to support future initiatives following the enterprise standards
• Apply advanced coverage analysis techniques to ensure relationship between scope, detailed requirements, and testing through to implementation; communicate the impact of changes through cost-benefit analysis taking into consideration time, effort, and business priorities
• Support the development of end-user analysis documentation and training to maintain consistency of standards and adherence to enterprise requirements methodology within the team

Quality Assurance :

• Analyze project or requirement documents to identify test requirements and create test strategies
• Develop functional system test cases and support test case documentation that has full coverage of the critical requirements
• Coordinate and execute actual QA tests while tracking results and any end-to-end issues, and communicating status / outcome to stakeholders and / or project leaders
• Support UAT and PIV activities including planning, defect triage, and root-cause analysis for requirements-related issues
• Act as a QA representative on complex application development or maintenance projects
• Participate in release meetings for maintenance and development projects ensuring all platform requirements are met
• Use defined / new methodologies and software to test new technologies / system functionality of moderate to difficult complexity to ensure business acceptance, user acceptance and system integration
• Collaborate with other areas within IT to identify and improve testing tools and approaches
• Support the development of end-user QA documentation for internal training

What do you need to succeed?

Must-have :

• Understanding of HR Business Processes
• Understanding of ServiceNow ITIL modules- Incident, Problem, Change, Service Request, HR Service Delivery
• Proven experience with various project delivery methodologies such as Waterfall, Iterative and / or Agile
• Experience with QA software tools for defect management, regression, performance and automated testing

Nice To Have :

• Understanding of APIs and integrations
• Familiar with transform maps and other data sources used to populate large data sets

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life and make it yours.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater scopes of work

Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address: 20 King St W, Toronto

City: Toronto

Country: Canada

Work hours / week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-07-14

Application Deadline: 2025-10-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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