Business Analyst, Branch Infrastructure & Access Support

RBC; Toronto; On-site; CAD 50,000 - 85,000; Full time

Job summary

A leading financial institution in Canada is seeking a Business Analyst to deliver critical support for branch infrastructure and access management. The role involves collaboration with various teams to analyze requirements and ensure seamless operations. The ideal candidate possesses strong analytical and communication skills, along with an understanding of access management systems. This full-time position offers a dynamic work environment in Toronto with competitive compensation ranging from $50,000.00 to $85,000.00.

Qualifications

• Strong business acumen and analytical, communication, and presentation skills.
• Ability to work effectively in situations involving rapid change and shifting priorities.
• Solid understanding of application Access Management concepts and systems.

Responsibilities

• Gather and analyze requirements to align product roadmaps with WMC’s digital strategy.
• Partner with Business, Technology, and Operations teams to maintain relationships and drive alignment.
• Champion user needs by disseminating critical updates and assessing impacts of changes.
• Analyze business needs, produce business requirements, and perform testing for infrastructure initiatives.
• Work with the BCM team to maintain BIA and the BC Plan, proactively identify risks.
• Support our branch and head office users in BCP and Access Management.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Requirements Analysis

Education

Post-secondary education (University or College) or 3 years equivalent experience

Tools

Tableau

Jira

Confluence

SalesForce

ClientLink

Broadridge

ServiceNow

Secure API

Access Manager

Job description

Job Description

Join RBC WMC as a Business Analyst to deliver critical support for branch infrastructure, Business Continuity Planning (BCP) and access management. In this role, you will collaborate with the Branch Infrastructure team to address end-user needs across DS, RT, and PH&N, ensuring seamless operations through proactive problem-solving, testing, and stakeholder engagement. In this role you will report to the RBC WMC Manager, Branch Infrastructure & Access Support

What will you do?

• Requirements & Strategy: Gather and analyze requirements to align product roadmaps with WMC’s digital strategy, providing data-driven insights for infrastructure initiatives.
• Stakeholder Collaboration: Partner with Business, Technology, and Operations teams to maintain relationships, communicate updates, and drive alignment on cross-functional projects.
• End-User Advocacy: Champion user needs by disseminating critical updates, assessing impacts of changes, and developing rollout strategies to enhance branch/office experiences.
• Projects: Analyze business needs, produce business requirements, and perform testing (UAT/PIV) for infrastructure initiatives.
• Business Continuity Planning: Work with the BCM team, to maintain BIA and the BC Plan, proactively identify and mitigate risks, document solutions, and serve as escalation support for BCP related issues.
• Business technology Support: Work closely with the Branch Infrastructure team and our Enterprise partners, supporting our branch and head office users in the areas of BCP, branch Infrastructure and Access Management.

Why This Role Matters:

As a key advocate for branch and head office users, you’ll bridge business goals with technical execution, directly impacting WMC’s operational resilience and digital transformation.

What will you need to succeed?

Must-have:

• Strong business acumen and analytical, communication and presentation skills.
• Post-secondary education (University or College) or 3 years equivalent experience in a similar role.
• Ability to work effectively in situations involving rapid change and shifting priorities, while effectively managing multiple projects (multi-tasking).
• Solid understanding of application Access Management concepts and systems.

Nice-to-have:

• Experience in financial services industry with broad understanding of product management, risk management and end user support.
• Experience with tableau, Jira, Confluence, SalesForce, ClientLink, Broadridge.
• Working knowledge and understanding of brokerage operations, vendor management and/or systems experience.
• Experience working with ServiceNow, Secure API, entitlements and Access Manager

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-19

Application Deadline:

2026-01-19

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

$50,000.00 - $85,000.00

The expected pay range for this position is:
$50,000.00 - $85,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.