Bus Control Officer Oshawa Garage

Metrolinx; Oshawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

A public transit agency is looking for a Bus Control Officer to oversee the operation of non-revenue buses at various facilities. Key responsibilities include ensuring buses are ready for service, coordinating bus movements, and planning the operations. Candidates should possess a diploma in Business Administration or relevant experience, alongside strong communication and customer service skills. This full-time position is based in Oshawa, involves periodic shifts, and requires a valid driver's license.

Benefits

Employee learning & development programs

Recognition of prior Public Service for Vacation Entitlement

Employee Assistance and Wellness Benefit Programs

Parental Leave top-up

Employee Resource Groups

Qualifications

• Minimum two years of related experience required.
• G Driver's License needed for travel.
• Knowledge of Highway Traffic Act is an asset.

Responsibilities

• Oversee daily operation of non-revenue buses.
• Coordinate parking and bus movement on property.
• Provide reports to identify service trends.

Skills

Customer service orientation

Communication skills

Team collaboration

Interpersonal skills

Education

Diploma in Business Administration or Transportation Management

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Toronto’s subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

Our Bus Fleet Maintenance & Engineering office is seeking a Bus Control Officer to provide oversight and coordination of the daily operation of non-revenue buses at various Bus Services Facilities. Ensure buses are delivered in a clean safe efficient economical courteous and timely manner and available for service.

Our Operations & Safety (GO & UP) division promotes diversity equity and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

Benefits

• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up lactations accommodation and childcare partnerships
• Employee Resource Groups

Shift Details

This role follows a continental shift schedule which typically involves working 12-hour shifts for a set number of consecutive days followed by an extended period of rest days. This schedule supports 24/7 operational coverage while offering employees predictable time off and work‑life balance.

Shift duration: 10 or 12 hours a day (40 hours/week)

Location: Oshawa Garage

Shift Schedule

Week 1 Works – Mon / Tues

Off – Wed / Thurs

Works – Fri / Sat / Sun

Week 2 Off – Mon / Tue

Works – Wed / Thurs

Off – Fri / Sat / Sun

Responsibilities

• Assesses current operation investigates and makes recommendations for improvements to key stakeholders (e.g. BFM Bus Operations etc.)
• Periodically reviews and provides oversight and guidance to wash bay employees bus drivers and garage operations employees for the purpose of completing the required M7 entries and other MTO forms
• Identifies and follows up on all service irregularities and reports discrepancies to Superintendent/Supervisor including recommendations for resolution
• Plans and coordinates parking and bus movement for all buses on property or arriving on the property from various stakeholders (vendors Bus Operations etc.)
• Effectively coordinates the staging of buses ready for service in partnership with key stakeholders (e.g. Bus Operations NOC etc.)
• Provides bus availability information to key internal stakeholders (e.g. BFM and Bus Operations Supervisors Director office staff vendors etc.)
• Tracks and coordinates all out of service buses both on property and moving off property to vendors monitors return timelines and follows up with BFM Supervisors and/or vendors to ensure that buses are returned to service in a timely manner
• Plans and coordinates with Service Line team to ensure bus availability at all B Facilities
• Provides reports to identify and track trends that can influence service levels
• Captures and reports work not completed from the previous shift to BFM Superintendent/Supervisor to remedy
• Reports deficiencies and any major service disruptions to expedite service recovery and minimize the impact service level
• Attends and participates in meetings as required
• Performs other duties as assigned
• Liaises with Bus Operations Bus Garage Operations vendors and other stakeholders to obtain information provide information and discuss and help resolve any operational issues
• Assists Superintendent with response to stakeholder and customer complaints
• Assists with the update of processes procedures and manuals to ensure alignment with department goals corporate policies and objectives
• Gather information to assist with recommendations for improvements
• Extracts data/information from multiple sources to develop and produce statistical reports for leadership review
• Drives continuous improvement in process with respect to which this position has ownership
• Performs duties and responds to emergent issues with a sense of urgency
• Operate autonomously and make effective and timely decisions with or without input
• Participates in meeting bus flow objectives and activities within budgetary limits
• Monitors bus flow progress to ensure that objectives are met on time and that anticipated business results are achieved
• Lead with accountability respect integrity and urgency
• Plan facilitate and professionally coordinate bus movements
• Retrieves compiles and inputs data into electronic tracking system tracking costs to prepare status reports and updates for management.
• Compiles data for use in the preparation of reports and/or annual budget preparation activities
• Makes decisions that drive optimal bus utilization and usage
• Effectively communicates with all levels of employees both orally and in writing to share information including unpopular or contentious or to respond to inquiries

Qualifications

• Completion of a diploma in Business Administration Transportation Management or a related discipline or a combination of education training and experience deemed equivalent
• Minimum two (2) years related experience
• G Driver’s License is required for travel from work location to other sites as meet and maintain the MX corporate standard for a good driving record.
• Must be able and willing to upgrade license to CZ if required.
• Knowledge of the Highway Traffic Act related legislation and licensing requirements would be assets
• Knowledge of Lean Principles and experience in the bus industry would be assets
• Customer service orientation focused to meet the needs of the public
• Experience collaborating and building partnerships with internal and external stakeholders
• Experience leading simultaneous activities to tight deadlines monitoring activities for adherence to timelines and performance objectives
• Written communication skills and intermediate experience with computer applications (e.g. MS Outlook Word Excel Power Point) databases tracking systems and other application software to prepare a variety of correspondence documents or reports Standard office computer applications
• Interpersonal skills and oral/written/presentation skills tomaintain and update manuals
• Shift work outside ordinary business hours 24x7x365 (e.g. evenings weekends and holidays) to accommodate

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity‑deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time‑sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For internal applicants with the recent implementation of the internal mobility policy the internal recruitment process has changed for non‑union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a performance improvement plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LI-MM3

Required Experience: Unclear Seniority

Key Skills: Load & Unload, School Bus Driving, Employee Evaluation, Communication skills, Interviewing, Paratransit, Van Driver, Bus Driving, Commercial Driving, Driving, Human Resources, Motor Coach Experience

Employment Type: Full-Time

Experience: years

Vacancy: 1