Broker Enablement Coordinator (82476)

Western Financial Group; Remote; CAD 55,000 - 65,000; Full time

Job summary

A leading insurance provider in Alberta, Canada is looking for a candidate to manage administrative tasks and customer service support in a remote work setting. The role involves liaising between partners, leading data projects, and maintaining documentation for efficiency. Ideal candidates will have strong skills in MS Office Suite and prior experience in administrative roles. This position also offers a salary up to $65,000 with benefits and a supportive culture focused on wellness and career growth.

Benefits

Salary up to $65,000

14 Paid Wellness Days

3 weeks of vacation

100% employer-paid group benefits

Community service opportunities

Supportive culture

Qualifications

• Experience in administrative tasks involving ticket handling and data management.
• Prior experience in customer service and support.
• High degree of proficiency with MS Office Suite, especially MS Outlook, MS Excel, MS Teams, and MS SharePoint.

Responsibilities

• Liaise between internal and external partners to ensure workflow-related tickets are resolved quickly.
• Lead and participate in administrative projects involving data gathering and customer file reviews.
• Manage a variety of shared daily, weekly, and monthly administrative tasks in line with Service Level Agreements.

Skills

Administrative tasks

Customer service

MS Office Suite (Outlook, Excel, Teams, SharePoint)

Tech-savvy problem-solver

Level 1 Insurance license

Tools

Applied system products (Epic, Policy Works, Rating Services)

Job description

Employer Industry: Insurance

Why consider this job opportunity:

• Salary up to $65,000
• 14 Paid Wellness Days and 3 weeks of vacation
• 100% employer-paid group benefits for eligible employees
• Opportunity to engage in community service with over 1,500 volunteer hours supporting 160+ charities
• Flexible remote work opportunity in Alberta, Canada
• Supportive, people-first culture that promotes wellness and career growth

What to Expect (Job Responsibilities):

• Liaise between internal and external partners to ensure workflow-related tickets are resolved quickly
• Lead and participate in administrative projects involving data gathering and customer file reviews
• Manage a variety of shared daily, weekly, and monthly administrative tasks in line with Service Level Agreements
• Create and maintain documentation while identifying efficiencies in administrative processes
• Update team documentation for new or revised processes to ensure accuracy

What is Required (Qualifications):

• Experience in administrative tasks involving ticket handling and data management
• Prior experience in customer service and support
• High degree of proficiency with MS Office Suite, especially MS Outlook, MS Excel, MS Teams, and MS SharePoint
• Tech-savvy problem-solver with experience in improving and automating processes
• Level 1 Insurance license and/or operational-related insurance experience is an asset

How to Stand Out (Preferred Qualifications):

• Experience with Applied system products (Epic, Policy Works, and Rating Services)
• Ability to organize and prioritize work effectively
• Self-starter who enjoys repetitive tasks

#Insurance #RemoteWork #CareerOpportunity #EmployeeBenefits #CommunityImpact

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