Broadcast Operations Centre Supervisor

Bell Canada; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading telecommunications company in Toronto is looking for a Supervisor in their broadcast operations center. This role focuses on managing live sports production, including monitoring feeds and troubleshooting technical issues. Candidates should possess strong interpersonal skills and technical knowledge, especially in using Supponor Software. This is a full-time management position requiring on-site attendance, offering a comprehensive compensation package including health benefits and discounts.

Benefits

Competitive salary

Medical, dental, vision benefits

35% discount on services

Qualifications

• Experience in a supervisory role is necessary.
• Ability to monitor multiple video streams concurrently is essential.
• Understanding of computer networking and operating systems required.

Responsibilities

• Compile and distribute DED Daily Event Sheet.
• Review daily schedules and assign leads to daily games.
• Monitor incoming feeds and handle mobile inquiries.

Skills

Interpersonal skills

Technical knowledge of live sports production

Ability to troubleshoot hardware and software issues

Understanding of sports and entertainment production

Detailed-oriented

Tools

Supponor Software

Computer networking

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Summary

Dome Productions is looking for an individual with strong interpersonal skills, technically minded, a strong knowledge of live sports production to fill the role of Supervisor in our broadcast operations centre. In this role you will be part of the operations and engineering team that supports virtual ad replacement on live events.

Key Responsibilities

• Responsible for compiling and distribution of DED Daily Event Sheet
• Reviews daily schedules, assigns Leads to daily games, and in conjunction with Leads ensures operators are assigned properly
• Monitoring incoming feeds, handling all mobile inquiries
• Initial contact between the venue techs and production mobiles
• Responsible for answering ROC Hotline
• Working with operators that have technical issues that cannot be handled by our team leads
• Answering any issues brought up by the venue techs that cannot be resolved by gallery operators or team leads
• As problems occur, they would instruct a team lead to send an outage email, then address the problem immediately.
• Create and update the schedule for Sr. Operators, DED Techs and Supervisors
• Keeping track of Service Requests
• Ensures Team Leads and engineers are following existing protocols relating to operation, engineering, scheduling, training, reporting
• Make the freelance staff aware and enforce existing policies regarding conduct
• Evaluate the performance and effectiveness of each operator report tracking negative and positive trends in skill and behavior
• Observe, mentor and evaluate the freelance operators daily
• Collates nightly reports, operator performance reports, blast alerts reports and sign out sheets from Team Leads
• Able to operate and navigate through the clients software on an elite level
• Report any issues, findings and recommendations to Operations Manager

Critical Qualifications

• Understanding of Supponor Software and Procedures
• Understanding of computer networking and operating systems
• Ability to trouble shoot hardware and software issues
• Ability to work to deadlines and perform under pressure
• Ability to monitor multiple video streams concurrently
• Experience in a supervisory role
• Understanding of sports and entertainment production
• Detailed-orientated, multi-tasking, self-directed with the ability to prioritize tasks and work well under pressure and deadlines.
• Required to work weekdays, evenings and/or weekends as needed
• Experience with sports/entertainment mobile production

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 12/23/2025

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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