Broadcast IP Network Field Engineer

Evertz; Burlington; On-site; CAD 38,000 - 42,000; Full time

Job summary

A leading broadcast equipment manufacturer in Burlington is seeking an individual for a technical customer service position. The role involves configuring and troubleshooting IP networks while providing customer support. A background in Computer Networking or relevant experience is essential, along with knowledge of IP Networking Protocols. This in-office position offers a competitive salary between $38K - $42K CAD and employer-funded benefits. Applicants must possess a valid Ontario driver's license.

Benefits

Employer funded benefits program

Competitive total compensation package

Work‑life balance

Employee Assistance plan

Employee Discount Platform

Career progression

Casual work environment

Social events and sports teams

Qualifications

• Desire to help the customer and deliver service excellence.
• Strong comfort level with Linux is highly desired.
• Must have a valid Ontario driver's license.

Responsibilities

• Implement and document both small and large scale IP networks.
• Respond to customer technical issues regarding firmware upgrades.
• Troubleshoot and diagnose issues to determine root cause.
• Install systems at customer sites and deliver training.

Skills

Customer service excellence

Knowledge of IP Networking Protocols

Linux proficiency

Network troubleshooting

Education

Computer Networking education or related experience

Electrical, Electronic, or Computer Electronic education

Tools

Network technologies (DNS, Firewall, SSH, HTTP)

Job description

A leading broadcast equipment manufacturer in Burlington is seeking an individual for a technical customer service position. The role involves configuring and troubleshooting IP networks while providing customer support. A background in Computer Networking or relevant experience is essential, along with knowledge of IP Networking Protocols. This in-office position offers a competitive salary between $38K - $42K CAD and employer-funded benefits. Applicants must possess a valid Ontario driver's license.