Brand Ambassador - Vancouver Store #352

Ralph Lauren; Richmond; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading lifestyle brand located in Richmond is seeking Seasonal Part-Time Brand Ambassadors to drive sales and enhance customer experiences. Candidates should have retail experience, effective communication skills, and the ability to work a flexible schedule, including weekends and evenings. This role offers an opportunity to foster a customer-centric environment, contributing to the brand's goals within a collaborative team setting.

Qualifications

• Retail experience in a complex, high-volume environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to lift up to 30 lbs and maneuver around the sales floor.

Responsibilities

• Drive business and achieve sales goals.
• Maintain store standards and collaborate with customers.
• Provide feedback to Management on business opportunities.

Skills

Retail or similar industry experience

Effective communication

Planning and prioritization

Job description

Overview

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. The Company’s brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco.

At Ralph Lauren, we foster a culture of belonging and inclusion, with a focus on talent, education, communication, employee groups and celebration. Brand Ambassadors have a customer-first mindset and are passionate about delivering a personalized, inspiring shopping experience that exceeds customer expectations. They are entry points for future leadership roles within Ralph Lauren.

The Brand Ambassador role may be full-time, part-time, or seasonal part-time. As a Seasonal Part-Time Brand Ambassador, the assignment ends in mid-January.

Essential Duties & Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business with a customer-centric approach.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes "More Ways to Shop" to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champions RL core values and fosters a collaborative environment with the customer at its core.
• Engages in networking to begin building a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase (e.g., Gladly, Click to Zoom, JRNI, Ship to Home).
• Broadens customer accessibility to product discovery (e.g., QR codes, digital catalogs, virtual stores).
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and store standards are met at all times.

Experience, Skills, and Knowledge

• Retail or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap; work around/with chemicals; lift up to 30 lbs.; and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekends, and may include overnight shifts and travel as required.
• Proven track record of success and ability to build positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills.