Branch Manager

Duncan and Todd Opticians; Southwestern Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading optical provider is seeking a Branch Manager for its Elgin practice. This hands-on leadership role involves the daily management of the branch, overseeing team performance and patient care. Candidates should have experience in an optical environment, strong people management skills, and the ability to maintain high professional standards. The role offers a competitive salary and various employee benefits, including generous leave and discounts.

Benefits

34 days annual leave

Company pension scheme

Generous staff discounts

Cycle to work scheme

Health and wellbeing support

Qualifications

• Previous experience working in an optical practice is essential.
• Ability to lead from the front with strong interpersonal skills.
• Organised and comfortable in a fast-paced environment.

Responsibilities

• Take full responsibility for the daily running of the branch.
• Support and advise patients on spectacles and lenses.
• Motivate, coach, and develop the practice team.
• Manage the appointment diary and oversee patient records.

Skills

People management

Interpersonal skills

Organisational skills

Commercial awareness

Education

Qualification to FBDO level

Job description

Duncan and Todd Opticians is recruiting a Branch Manager to lead its Elgin practice and drive high standards of patient care, team performance, and day to day operations.

With more than 40 years of experience across Scotland, the Duncan and Todd Group is one of the country’s leading optical and hearing care providers, operating a trusted portfolio of well known brands and serving communities nationwide.

This is a hands on leadership role for someone with experience in an optical practice environment who enjoys responsibility, people management, and delivering excellent patient experiences.

The role

You will take full responsibility for the daily running and overall success of the Elgin branch, leading the team, managing stock and premises, and ensuring professional and clinical standards are maintained at all times.

You will support and advise patients on spectacles, lenses, and contact lenses, building strong relationships and resolving queries with care and confidence.

You will motivate, coach, and develop the practice team, supporting training, performance reviews, and succession planning, with a strong focus on internal progression.

You will manage the appointment diary, balancing patient demand with staff availability, and oversee patient records, databases, and NHS administration.

You will work closely with Head Office teams and act as the senior point of contact within the practice, leading by example every day.

About you

You will have previous experience working in an optical practice, which is essential for this role.

You will be a confident people manager with strong interpersonal skills and the ability to lead from the front.

You will be organised, commercially aware, and comfortable working in a fast paced environment.

A qualification to FBDO level is preferred but not essential.

Key details

• Salary: From £28,000 per year
• Hours: 40 hours per week, 5 days over Monday to Saturday
• Contract: Full time, permanent
• Location: Elgin, in person

What Duncan and Todd offers

• 34 days annual leave inclusive of public holidays.
• Company pension scheme.
• Generous staff discounts including 100 percent discount vouchers on spectacles, sunglasses, or contact lenses, plus additional discounts for family and friends.
• Cycle to work scheme, health and wellbeing support, sick pay, and employee benefits portal.
• The opportunity to work for a company that values its people and supports progression into senior management roles.

Applicants must have the right to work in the United Kingdom.

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