Box Office Operations Supervisor

Sasktel Centre; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major entertainment venue in Canada is seeking a Box Office Operations Supervisor to oversee ticketing and event operations. The successful candidate will manage the Ticketmaster system, assist clients, ensure compliance with policies, and support event preparations. This position requires significant customer service experience and ticketing expertise, including a high level of accuracy and attention to detail. Evening and weekend work is mandatory, making this a dynamic and engaging role in a fast-paced environment.

Qualifications

• Six years of progressive ticketing experience, including Ticketmaster system modules.
• Ability to make arithmetic calculations rapidly and accurately.
• Must be able to stand/sit for substantial duration and walk long distances.

Responsibilities

• Operate the Ticketmaster system including processing tickets.
• Set up and manage box office operations for events.
• Communicate with clients regarding event details.
• Provide support using Ticketmaster products.
• Assist with event day responsibilities.

Skills

Ticketmaster system proficiency

Customer service skills

Attention to detail

Arithmetic calculations

Education

Grade 12 diploma

Post-secondary business administration program

Job description

Do you thrive in fast-paced environments, love helping people, and enjoy being at the heart of major events? We're looking for a dynamic, detail-driven team member to help keep the magic of live entertainment running smoothly. If you're ready to be part of the action from live concerts to thrilling sports games, this role puts you right where the energy is!

As theBox Office Operations Supervisor, you'll play a key role in keeping our ticketing and event operations running smoothly. This unionized position is perfect for someone who thrives in a busy and customer-focused environment and enjoys being part of the excitement that live events bring to SaskTel Centre.

Responsibilities

• Operates the Ticketmaster system including processing/receiving tickets as required.
• Sets up and administers box office operations for daily sales and events.
• Ensures compliance with SaskTel Centre and Ticketmaster policies and procedures.
• Reconciles trust liability accounts and daily Ticketmaster sales. Balances cash, credit card and Interac payments and records data, as required.
• Communicates with SaskTel Centre clients for events using email software (event announcements/information).
• Responds to inquiries regarding tickets.
• Provides client support using Ticketmaster features and products
• Troubleshoots system errors. Makes recommendations for improvement.
• Provides Ticketmaster system training to new staff, as assigned.
• Performs Box Office sales duties.
• Assist with preparation of post-event reports and documentation.
• Assist with event day responsibilities where assigned.

Qualifications

• Grade 12 with six years of progressive ticketing experience, including experience with the Ticketmaster system modules such as Archtics. Event Management Tool, TMWin, Fan User/ Presence, TM1, Scaling/Re-scaling event builds, Interpreting production CAD's

OR

• Recognized post-secondary business administration program with four years of progressive ticketing experience or other related experience.
• Ability to:
  • Make arithmetic calculations rapidly and accurately.
  • Maintain accuracy and attention to detail.
  • Deal courteously and tactfully with the public, promoters, and media contacts.
  • Make decisions in accordance with established policies and procedures.
  • Work with minimal supervision in a multi-task environment.
• Must be able stand/sit for substantial duration of time, walk long distance, and safely climb up and down stairs within the arena.

Hours of Work

• Evening and weekend work shall be required.

Security Requirements

• Acceptable current Criminal Record Check (CRC) upon offer of employment.