Boutique Operations Specialist - Client Experience

CHANEL; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury fashion brand in Montreal is seeking an Operations Assistant to support the Operations Manager with a variety of administrative tasks. Candidates should have 3-5 years of retail operations experience, emphasizing customer service and organizational skills. The role involves maintaining client relationships, managing inventory processes, and ensuring compliance with internal standards. Benefits include comprehensive health coverage, a strong pension plan, and generous time off policies.

Benefits

Private medical and dental insurance

Long-term disability coverage

Generous vacation days

Parental leave policy

Employee Assistance Program

Qualifications

• Minimum 3‑5 years in retail operations and/or stock experience.
• Proficiency in an additional language(s) will be considered an asset, but not mandatory.

Responsibilities

• Assist the Operations Manager in various clerical and administrative functions.
• Maintain strong client relationships through inquiries and support.
• Manage inventory through RFID, cycle counts, and year-end processes.
• Reconcile and balance daily invoices in the boutique.
• Ensure compliance of Customer Owned Goods and repairs.

Skills

Customer experience oriented

Excellent verbal and written communication skills

Detail oriented; excellent organizational skills

Strong knowledge of shipping and receiving

Job description

A luxury fashion brand in Montreal is seeking an Operations Assistant to support the Operations Manager with a variety of administrative tasks. Candidates should have 3-5 years of retail operations experience, emphasizing customer service and organizational skills. The role involves maintaining client relationships, managing inventory processes, and ensuring compliance with internal standards. Benefits include comprehensive health coverage, a strong pension plan, and generous time off policies.