Bilingual Voice AI Designer for IVR & Virtual Agents

Medium; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading technology firm seeks a Conversational AI Designer - Voice Apps in Canada. This role focuses on crafting engaging voice interactions for applications like IVR and virtual agents. Responsibilities include designing conversation flows, collaborating with analysts, and fine-tuning NLU systems. Candidates should have over 8 years of project delivery experience, extensive involvement in voice application design, and be bilingual in English and French. Join a dynamic team dedicated to innovative AI-driven solutions.

Benefits

Flexible work environment

Career growth opportunities

Supportive team culture

Qualifications

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design.
• Excellent writing skills and attention to linguistic detail.

Responsibilities

• Design and document conversation flows for voice interactions.
• Define user journeys and error‑handling logic.
• Collaborate with business analysts to translate requirements.

Skills

Conversational AI Design

Natural Language Understanding

Project Delivery

Bilingual Fluency in English and French

Diagramming Tools (Lucidchart, Visio)

Tools

Google Dialogflow

Job description

A leading technology firm seeks a Conversational AI Designer - Voice Apps in Canada. This role focuses on crafting engaging voice interactions for applications like IVR and virtual agents. Responsibilities include designing conversation flows, collaborating with analysts, and fine-tuning NLU systems. Candidates should have over 8 years of project delivery experience, extensive involvement in voice application design, and be bilingual in English and French. Join a dynamic team dedicated to innovative AI-driven solutions.