Bilingual Transaction Processing Administrator

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A prominent financial institution in Toronto is seeking a detail-oriented individual to manage financial transactions and enhance client experience. The ideal candidate must have 2+ years in Shareholder Services, be bilingual in English and French, and demonstrate strong analytical skills. The role offers a chance to work in a supportive environment with competitive compensation and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunity to collaborate across business segments

Qualifications

• 2+ years experience in Shareholder Services or similar.
• Bilingualism (English and French) required.
• Sound knowledge of mutual fund taxation and compliance.

Responsibilities

• Pre-screen and input financial transactions accurately.
• Monitor and clear Workflow/Capture items.
• Audit transactions and suggest process improvements.

Skills

Bilingualism (English and French)

Good knowledge of mutual fund administration

Technical skills in applications and macros

Communication

Critical thinking

Customer service

Tools

MS Office

Unitrax Recordkeeping System

FundSERV

Job description

Overview

What is the opportunity?

In this role, you will ensure that all work assigned to you is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of client issues to maximize client experience.

Responsibilities

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement.
• Monitor and clear Workflow/Capture items within Service Level Agreements (SLA).
• Apply all quality control procedures.
• Reconciliation and settlement of daily trades.
• Daily deposits and cheque processes.
• Message all accounts where unusual actions have occurred.
• Audit transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate.
• Communicate effectively with both internal and external client groups.
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros.
• Ability to work overtime/long hours, especially around peak season (RRSP), month-end and year-end to support the team.

What you need to succeed

Must-have

• 2+ years experience within Shareholder Services or similar multi-client mutual fund administration environment.
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Good working knowledge/experience in the financial services industry, specifically in mutual fund and segregated funds administration.
• Sound knowledge of mutual fund and segregated fund taxation and compliance/regulation – including Registered Products.
• Demonstrated ability to work successfully in a fast-paced, high-stress environment.
• Communicate effectively with both internal and external client groups.
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office.

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships.
• Completion of IFIC Mutual Funds Operations Course.
• Unitrax Recordkeeping System knowledge.
• FundSERV knowledge.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: RBC Centre, 155 Wellington St W, Toronto

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-24

Application Deadline: 2025-10-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our growth. RBC strives to deliver a workplace based on respect, belonging and opportunity for all.