Bilingual Technical Support Agent – Growth & Benefits

MCI; Edwardsville; On-site; CAD 45,000 - 55,000; Full time

Job summary

A tech-enabled business services company in Nova Scotia is seeking a Technical Support Representative to assist customers with technical issues. The role involves troubleshooting and providing first-level support through phone, chat, or email. Candidates must be bilingual in English and Spanish, possess strong analytical skills and communication abilities, and have a high school education. The company offers benefits including paid time off and career growth opportunities.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first‑level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.

Skills

Fluent in English and Spanish

Strong analytical and problem‑solving skills

Excellent communication and customer service abilities

Education

High school diploma or GED

Job description

A tech-enabled business services company in Nova Scotia is seeking a Technical Support Representative to assist customers with technical issues. The role involves troubleshooting and providing first-level support through phone, chat, or email. Candidates must be bilingual in English and Spanish, possess strong analytical skills and communication abilities, and have a high school education. The company offers benefits including paid time off and career growth opportunities.