Bilingual Specialist, Debt Solutions First Contact Center

Doane Grant Thornton LLP; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

A professional services firm is seeking a versatile individual for customer service tasks related to insolvency. You will engage with clients, manage inquiries, and support the insolvency process. The ideal candidate possesses strong organization skills, a professional attitude, and the ability to speak French. This role offers competitive benefits, including flexible working arrangements across Canada.

Benefits

Profit sharing

Flex days

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada during summer

Qualifications

• Two to three years' demonstrated experience in a customer service environment.
• Experience serving clients both on the phone and in person considered an asset.

Responsibilities

• Familiarize with statutory requirements for bankruptcy and insolvency.
• Respond to leads for individuals seeking insolvency services.
• Manage inquiries and follow-up processes.

Skills

Ability to speak French

Professional attitude

Detail oriented

Organization skills

Confidentiality and diplomacy

Ability to work independently

Ability to work under pressure

Familiarity with MS Office Suite

Client service experience

Tools

MS Teams

Client management data systems

Job description

Who we are

Doane Grant Thornton is a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live.

Responsibilities

• Becoming familiar with statutory requirements for bankruptcy and insolvency
• Answering / responding to phone and online leads / inquiries for individuals seeking insolvency services
• Undertaking intake steps and process to qualify leads
• Undertaking follow-up process on leads / inquiries
• Compiling information as necessary required to support insolvency process
• Booking appointments and corresponding via email as necessary
• Preparing letters as directed using template letter formats with customization as needed
• Other duties as required

About Doane Grant Thornton

Driven to connect with how others are feeling and thinking, we walk in others’ shoes before taking action. We foster a culture of “we before me,” where flexibility is a mindset and you can trust your colleagues to have your back. You’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where insatiable curiosity enables you to think, see and hear from a variety of perspectives, where every day is different and growing is part of who you are.

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at the link provided by the organization.

Qualifications

• Ability to speak French is a requirement
• Professional attitude, ability and presence to establish and maintain positive working relationships with colleagues and external contacts within a professional services environment
• Proven to be detail oriented, reliable, punctual, efficient, and diligent
• Outstanding organization skills with an ability to manage multiple tasks
• Demonstrated ability to exercise confidentiality and diplomacy
• Must be able to work independently and as part of a team
• Ability to work under pressure and face tight deadlines
• Familiarity with MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Familiarity with MS Teams and Bookings considered an asset
• Willing to learn customized time and billing and client management data systems
• Two to three years' demonstrated experience in a customer service environment
• Experience serving clients both on the phone and in person considered an asset

What’s in it for you?

• Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits
• Work from anywhere in Canada in the summer for 4 weeks, and more

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Ready to apply?

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and / or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.