Bilingual Senior Coordinator, Clinical Programs

Shoppers Drug Mart; Remote; CAD 52,000 - 72,000; Full time

Job summary

A leading retail pharmacy chain is seeking a Senior Coordinator, Clinical Programs to oversee clinical initiatives. This bilingual role requires coordinating services with pharmacies and healthcare providers to ensure optimal patient outcomes. Candidates should have 2-3 years of experience in health services coordination, excellent communication and organizational skills, and be comfortable managing multiple computer systems. This position is fully remote, offering flexibility and competitive pay.

Benefits

Purchase discount program

Competitive pay

Online learning opportunities

Qualifications

• 2-3 years’ experience coordinating health related services directly to patients.
• Good understanding of Specialty Pharmacy business and patient support programs.
• Ability to work 8-hour shifts between 08:00 AM – 08:00 PM EST.

Responsibilities

• Coordinate and support all aspects of Clinical programs.
• Develop effective working relationships with internal and external clients.
• Manage multiple computer systems for input and scheduling.

Skills

Bilingual French Canadian

Customer relations

Problem-solving

Organizational skills

Communication skills

Computer systems competency

Job description

Why this role is important?

Senior Coordinator, Clinical Programs – BILINGUAL

REMOTE LOCATION

Job Description

Basic Function

This position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on patient intake, nurse/pharmacist availability, scheduling, and communication to support the program(s) in a designated region.

Nature and Scope

The Senior Coordinator, Clinical Programs will provide superior customer service when coordinating scheduling of services with identified Shoppers Drug Mart (SDM) retail pharmacies, patients, and HCP. Attention to business objectives and customer Key Performance Indicators (KPIs) identified for the program(s) will be fundamental to the success.

What you will do

• Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs.
• Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management.
• Manage multiple computer systems for input and scheduling.
• Ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments.
• Review Post Visit Nurse/Pharmacist Report completion and follow up, including collection and filing of hard copies where applicable.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event per current policies and procedures.
• Coordinate ordering and deliveries and track all clinical supplies as required for the programs.
• Report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement.
• Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution.
• Identify processes improvements for multiple computer applications to achieve efficient daily workflow.

What you will need

• 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists).
• Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services.
• Excellent customer relations, problem‑solving, organizational and communication skills.
• High level of competency with computer systems.
• Ability to work 8‑hour shifts between 08:00 AM – 08:00 PM EST.
• Bilingual French Canadian is required.

Coordonnateur principal, Programmes cliniques - BILINGUE

LIEU DE TRAVAIL À DISTANCE

Description du poste

Fonction de base

Ce poste est responsable de la coordination et du soutien de tous les aspects des programmes cliniques.

Nature et portée

Le coordinateur principal des programmes cliniques est chargé de fournir un service à la clientèle de qualité supérieure.

Ce que vous ferez

• Développer des relations de travail efficaces pour assurer la satisfaction des patients et les KPI.
• Développer et maintenir de solides relations de travail avec le SDM, l’équipe infirmière régionale, les agences de sous‑traitance infirmière et la gestion du programme.
• Responsable de la gestion de plusieurs systèmes informatiques pour l’entrée et la programmation.
• Responsable d’assurer l’exactitude et l’exhaustivité de toute la documentation reçue au moment de l’inscription des patients et le suivi en temps opportun.
• Il est responsable de l’examen du rapport de l’infirmière/du pharmacien après la visite, y compris la collecte et le classement des copies papier lorsque applicable.
• Signaler tous les événements indésirables (AE) et les plaintes techniques concernant les produits (PTC) immédiatement ou dès que possible après avoir pris connaissance de l’événement conformément aux politiques et procédures en vigueur.
• Coordonner les commandes et les livraisons et assurer le suivi de toutes les fournitures cliniques requises pour les programmes.
• Rapporter les commentaires des patients concernant les services fournis dans le cadre du programme afin d’assurer l’amélioration continue de la qualité.
• Assurer une résolution rapide et efficace des problèmes du HCP et des problèmes cliniques urgents et soutenir la résolution du problème jusqu’à son résolution.
• Assurer l’identification des améliorations des processus pour de multiples applications informatiques afin d’assurer un flux de travail quotidien efficace.

Ce que vous devez savoir

• 2 à 3 ans d’expérience dans la coordination de services de santé directement auprès des patients et en collaboration avec d’autres professionnels de santé (médecins, infirmières, pharmaciens).
• Bonne compréhension des activités des pharmacies spécialisées, de la structure des programmes de soutien aux patients, de la prestation des services des programmes, de la clientèle et de la façon de fournir des services centrés sur le client.
• Excellentes relations avec la clientèle, résolution de problèmes, compétences organisationnelles et de communication.
• Haut niveau de compétence avec les systèmes informatiques.
• Capacité à travailler par quarts de 8 heures entre 8 h et 20 h (heure de l’Est).
• Le bilinguisme français‑canadien est exigé.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche

$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.