Bilingual Retention Specialist: Mandarin & French (Remote)

Bell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Retention Agent to manage customer calls aiming at retaining services. The role requires fluency in Mandarin and French, alongside essential customer service skills. Candidates will support customers, resolve issues, and help improve the customer experience. This position offers the flexibility of remote work across Canada, contingent on operational needs, while collaborating with various departments to ensure customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience, ideally in a call center or retention role.
• Comfortable with computer tools and quick to learn new software.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Handle customer calls focused on retention and resolve escalations.
• Provide relevant feedback to improve customer experience.
• Make outbound calls to customers who requested cancellation.

Skills

Fluency in Mandarin

Fluency in French

Problem-solving

Active listening

Strong communication skills

Education

High school diploma (DES) or equivalent

Tools

CRM system

IP telephony platforms

Microsoft Office

Job description

A leading telecommunications company in Canada is seeking a Retention Agent to manage customer calls aiming at retaining services. The role requires fluency in Mandarin and French, alongside essential customer service skills. Candidates will support customers, resolve issues, and help improve the customer experience. This position offers the flexibility of remote work across Canada, contingent on operational needs, while collaborating with various departments to ensure customer satisfaction.