Bilingual Retention Specialist (Mandarin & French)

Bell Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A major telecommunications provider is seeking a Retention Agent in Montreal to handle customer calls focused on retaining services. The role requires fluency in Mandarin and French for exceptional customer support and interpretation when needed. Responsibilities include addressing customer concerns, proposing solutions, and utilizing CRM tools effectively. Candidates should have strong communication skills and at least two years of customer service experience. This position offers a full-time remote working arrangement with some flexibility required.

Qualifications

• Minimum 2 years of customer service experience, ideally in a call center or retention role.
• Strong communication skills, active listening, and problem-solving ability.
• Experience with social media platforms and their advertising.

Responsibilities

• Handle customer calls focused on retention and provide support in Mandarin.
• Address customer concerns and propose resolutions.
• Track priorities and escalated cases.

Skills

Fluency in Mandarin

Fluency in French

Excellent communication skills

Analytical thinking

Customer service orientation

Education

High school diploma (DES) or equivalent

Undergraduate degree in digital marketing or communications

Tools

CRM system

Microsoft Office

Graphic design software

Job description

A major telecommunications provider is seeking a Retention Agent in Montreal to handle customer calls focused on retaining services. The role requires fluency in Mandarin and French for exceptional customer support and interpretation when needed. Responsibilities include addressing customer concerns, proposing solutions, and utilizing CRM tools effectively. Candidates should have strong communication skills and at least two years of customer service experience. This position offers a full-time remote working arrangement with some flexibility required.