Bilingual Remote Customer Support Rep (EN/FR) - Finance

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Southwestern Ontario is seeking a Bilingual Customer Support Representative to assist customers and resolve technical issues. This role requires strong communication skills in English and French, alongside a passion for delivering exceptional customer experiences. Ideal candidates have at least 1 year of customer service experience and are comfortable in a remote work environment. Competitive salary and comprehensive benefits are offered.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Flexible work-from-home arrangement

Performance bonuses

Career advancement opportunities

Qualifications

• At least 1 year of customer service experience.
• Eagerness to learn new technologies.
• Experience in a remote work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both English and French

Strong computer navigation skills

Ability to work in a quiet, distraction-free environment

Education

High school diploma or GED

Tools

Customer Relationship Management (CRM) software

Job description

A leading customer service provider in Southwestern Ontario is seeking a Bilingual Customer Support Representative to assist customers and resolve technical issues. This role requires strong communication skills in English and French, alongside a passion for delivering exceptional customer experiences. Ideal candidates have at least 1 year of customer service experience and are comfortable in a remote work environment. Competitive salary and comprehensive benefits are offered.