Bilingual Merchant Experience Partner (French)

DoorDash Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Toronto is seeking a Merchant Experience Partner - Bilingual French. This role focuses on providing top-tier support to Merchant partners, ensuring their success on the platform. Candidates should have over 2 years of experience in customer success, be fluent in both English and French, and possess strong problem-solving skills. The position offers competitive compensation and a comprehensive benefits package.

Benefits

Paid time off

Paid parental leave

Wellness benefit

Medical, dental, and vision benefits

Disability and basic life insurance

Qualifications

• 2+ years of experience in customer success or support.
• Fluency in both English and French.
• Experience providing advisory support to customers.

Responsibilities

• Collaborate and troubleshoot important Merchant issues.
• Build relationships with Merchant partners.
• Promote Merchant retention through excellent service.

Skills

Customer success

Account management

Fluent in English and French

Problem solving

Customer support

Tools

Microsoft suite

G‑Suite

Job description

A leading logistics company in Toronto is seeking a Merchant Experience Partner - Bilingual French. This role focuses on providing top-tier support to Merchant partners, ensuring their success on the platform. Candidates should have over 2 years of experience in customer success, be fluent in both English and French, and possess strong problem-solving skills. The position offers competitive compensation and a comprehensive benefits package.