Bilingual Luxury Cruise & Guest Relations Concierge (English & French)- Toronto | $23-$25/hour

John Paul; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A specialized travel services company in Toronto is seeking a Bilingual Luxury Cruise and Guest Relations Concierge to provide personalized service for luxury travel requests. Candidates should be fluent in English and French, with at least two years of experience in luxury hospitality. The role involves curating travel itineraries and ensuring seamless guest experiences. This full-time position is based in the Financial District and offers competitive pay and benefits.

Benefits

Quarterly bonuses and performance incentives

Health and wellness benefits

Travel perks including IATA card

Qualifications

• 2+ years in luxury travel, cruise, or high-end hospitality preferred.
• Legal authorization to work in Canada.
• Experience with CRM systems, Outlook, and Excel required.

Responsibilities

• Deliver personalized service via phone and email for travel requests.
• Curate bespoke itineraries based on guest preferences.
• Anticipate and address guest needs throughout their journey.

Skills

Fluent in English

Fluent in French

Exceptional communication

Emotional intelligence

Attention to detail

Tools

CRM systems

Outlook

Excel

Job description

Overview

Bilingual Luxury Cruise & Guest Relations

Location: Training in-office (Toronto, ON - Financial District)

Pay: $23.00 - $25.00/hour CAD

Schedule: Full-Time | day shifts, including afternoons and weekends (post-training)

Languages Required: English and French

About Service Concierge Canada

At Service Concierge Canada, part of the global John Paul Group and ACCOR Group, we believe in the power of human connection. Our team is made up of real people who care deeply about making every interaction meaningful. We specialize in delivering personalized travel and lifestyle services that go beyond expectations—because we understand that behind every request is a real person, and we’re here to deliver service that feels personal, thoughtful, and reliable.

We are a 24/7 contact center, operating 365 days of the year. Our contact center is located in the heart of the Financial District in Toronto, Ontario with amazing views of the city and walking distance to numerous dining options and the PATH underground network.

About the Role

We’re looking for bilingual professionals who are passionate about helping others and love curating travel and lifestyle experiences. As a Bilingual Luxury Cruise and Guest Relations Concierge, you will be responsible for creating an exclusive experience for our guests\' journey from preparation to their trip and post-trip while meeting their most imaginative expectations.

This is a full-time, onsite role based in downtown Toronto. You’ll be part of a collaborative team that takes pride in delivering thoughtful, human-centered service every day. You will work exclusively in partnership with Orient Express.

ABOUT ORIENT EXPRESS
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.John Paul Groupis proud to enhance Orient Express guest experience with its know-how and expertise.

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the "Made in Italy" way; Orient Express Silenseas - the world’s largest sailing yacht; and hotels coming to RomeandVenice.

As part of this legacy, you’ll help guests experience the refined spirit of travel where the journey is the destination.

What You’ll Do

• Deliver personalized service via phone and email for travel, dining, and lifestyle requests
• Curate bespoke itineraries based on guest preferences
• Anticipate and address guest needs before, during, and after their journey
• Coordinate with onboard and shore-based teams to ensure seamless experiences
• Uphold the highest standards of service, reflecting the elegance of our brand
• Collaborate with your team to maintain a respectful, high-performing workplace
• Stay organized, meet performance goals, and bring a caring, solutions-focused mindset
• Serve as the first point of contact for guests, providing a seamless and welcoming booking experience
• Uphold the highest standards of service, reflecting the elegance and sophistication of Orient Express.

Training & Schedule

• Paid Training: Begins with a full-time, in-office training period, Monday to Friday, 9:00 AM – 5:30 PM. Subject to change based on operational needs and individual progress
• Post-training schedule: Includes afternoons, evenings, and weekends (2 days off/week)
• Location: Our office is located in the Financial District, with easy access to the PATH and local amenities
• Note: Full availability to work onsite is required.

What We Offer

• $23.00 - $25.00/hour CAD
• Quarterly bonuses and performance incentives
• Health and wellness benefits
• 24/7 Employee Assistance Program for confidential support
• Travel perks including IATA card and exclusive discounts with ACCOR Hotels and partners
• Opportunities for career growth within Service Concierge Canada and the global ACCOR network
• A supportive, people-first work culture

What You Bring

• 2+ years in luxury travel, cruise, or high-end hospitality (preferred)
• Fluent in English and French (additional languages a plus)
• Exceptional communication, emotional intelligence, and attention to detail
• Experience with CRM systems, Outlook, and Excel
• Passion for luxury travel and creating memorable guest experiences
• Legal authorization to work in Canada
• Familiarity with cruise operations or port culture is a plus
• Extensive knowledge of private transportation, dining options, entertainment, and local attractions is preferred

Join a Team That Puts People First

If you’re a bilingual professional who thrives on helping others and takes pride in delivering thoughtful, human service, we’d love to hear from you.

Apply today and start your journey with Service Concierge Canada.

EEO — We are an Equal Opportunity Employer

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace; we celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

VISA REQUIREMENTS

Canada Work Authorization is required.