Bilingual IT Service Desk Analyst

Anglophone School District; New Brunswick; On-site; CAD 48,000 - 69,000; Full time

Job summary

A regional education authority in Canada is seeking bilingual Service Desk Analysts to assist in prioritizing IT incidents and service requests. Candidates must have a two-year College Diploma in IT or a related field, with experience in customer service and technical troubleshooting. The role requires proficiency in both English and French. Salary ranges from $48,750 to $68,068 annually. This position involves shift work and a commitment to client service excellence.

Qualifications

• Two-years College Diploma in IT or related field
• One year work experience in a related field
• Written and spoken competence in English and French

Responsibilities

• Assist with processing and prioritizing incidents
• Ensure customers can resume work quickly after disruptions
• Receive, prioritize, document, and resolve end-user requests

Skills

Bilingual communication (English and French)

Client Service Orientation

Analytical Thinking and Judgement

Education

Two-year College Diploma in Information Technology or related field

Tools

Microsoft Office 365

Diagnostic utilities

Job description

A regional education authority in Canada is seeking bilingual Service Desk Analysts to assist in prioritizing IT incidents and service requests. Candidates must have a two-year College Diploma in IT or a related field, with experience in customer service and technical troubleshooting. The role requires proficiency in both English and French. Salary ranges from $48,750 to $68,068 annually. This position involves shift work and a commitment to client service excellence.