Bilingual Insurance CSR – Personal & Commercial (Hybrid)

TEEMA Solutions Group; Markham; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Markham, ON, is seeking a motivated Mandarin/Cantonese Customer Service Representative to assist with personal and commercial insurance inquiries. The ideal candidate should have strong negotiation and customer service skills, a post-secondary education, and the ability to thrive in a hybrid work environment. Competitive salary and benefits, including bonus opportunities, are offered.

Benefits

Flexible hybrid working environment

Competitive salary

Bonus and commissions opportunities

Qualifications

• Strong proficiency in Mandarin or Cantonese is required.
• Experience in customer service, particularly in insurance, is preferred.
• Ability to meet and exceed performance targets consistently.

Responsibilities

• Assist customers with inquiries related to insurance policies.
• Meet performance targets set by management.
• Provide information on policy coverage and claims processes.
• Resolve customer complaints efficiently.
• Utilize CRM systems to track customer interactions.
• Identify upselling opportunities for additional products.

Skills

Mandarin

Cantonese

Customer service

Negotiation skills

Communication skills

Education

Post-secondary education

Job description

A leading insurance brokerage in Markham, ON, is seeking a motivated Mandarin/Cantonese Customer Service Representative to assist with personal and commercial insurance inquiries. The ideal candidate should have strong negotiation and customer service skills, a post-secondary education, and the ability to thrive in a hybrid work environment. Competitive salary and benefits, including bonus opportunities, are offered.