Bilingual Inbound Payment Specialist (French / English)

UniFirst; Lévis; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider in Lévis, Quebec is seeking an Inbound Payment Specialist to ensure accurate processing of cash applications and resolve customer inquiries. The ideal candidate will have at least 2 years of experience, excellent communication skills, and be bilingual in French. This role offers a rewarding opportunity in a dynamic financial operations team.

Qualifications

• Minimum of 2 years of relevant experience, preferably in high volume settings.
• Must be self-motivated with a strong work ethic.
• Outstanding customer service skills required.

Responsibilities

• Process customer credit card payment information efficiently.
• Research and resolve customer account inquiries.
• Maintain a collaborative relationship with the Call Center and customers.

Skills

Customer Service skills

Communication skills

Time management

Organizational skills

Microsoft Excel

Bilingual (French)

Education

High School Diploma

Job description

Job Summary

The Inbound Payment Specialist serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses Cash Application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach.

Job Detail

• Take customer calls in a timely manner to collect and process customer credit card payment information
• Facilitate and maintain a collaborative, service focused relationship with the Call Center operational team, location representatives, and customers while ensuring the thorough and timely research and resolution of financial questions or issues pertaining to customer accounts
• Provide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely manner
• Perform payment application and service-related additional tasks as requested by team supervisor

Qualifications

Experience

• A minimum of 2 years of relevant experience, preferably within high volume settings
• Outstanding communication (verbal, written & listening) skills, including the ability to interact with customers, team partners or vendor representatives
• Strong time management and organizational skills
• Strong computer skills, particularly Microsoft Excel
• Self-motivated with a strong work ethic
• Outstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindset
• Bilingual (French) skills required

Education

• High School Diploma

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail [e-mail] or call [phone] to let us know the nature of your request.