Bilingual Implementation Associate — EN/FR, Remote

Employment Hero; Canada; Remote; CAD 65,000 - 85,000; Full time

Job summary

A growing tech company in Canada is looking for a Bilingual Implementation Associate to manage client HR and payroll needs. The role involves facilitating training sessions, resolving client issues, and ensuring a smooth transition for clients. Ideal candidates are fluent in English and French, have experience in client support, and are knowledgeable about Canadian payroll regulations. The position offers remote work flexibility and various benefits.

Benefits

Flexibility to own your time

Access to cutting-edge tools

Employee share options

Generous parental leave policy

Subsidised egg freezing

Outstanding learning opportunities

Qualifications

• 1+ years of client support or management experience.
• 1+ years of payroll experience.
• Exceptional organizational and project management skills.
• Knowledge of Canadian payroll, including Quebec-specific regulations.

Responsibilities

• Facilitate training sessions and guide clients through setup.
• Maintain a pipeline of approximately 30 clients.
• Generate and present monthly implementation reports.
• Address and resolve client issues promptly.
• Ensure a smooth client transition to Support and Client Success teams.

Skills

Bilingual fluency in English and French

Client support or management experience

Payroll experience

Organizational and project management skills

Analytical mindset

Excellent interpersonal skills

Knowledge of Canadian payroll

Tech savvy

Job description

A growing tech company in Canada is looking for a Bilingual Implementation Associate to manage client HR and payroll needs. The role involves facilitating training sessions, resolving client issues, and ensuring a smooth transition for clients. Ideal candidates are fluent in English and French, have experience in client support, and are knowledgeable about Canadian payroll regulations. The position offers remote work flexibility and various benefits.