Bilingual Helpdesk Agents

Donna Cona Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A technology service provider in Ottawa is seeking a Bilingual Helpdesk Specialist to support a federal government client. The ideal candidate is fluent in English and French, has at least 5 years of helpdesk experience, and possesses excellent communication skills. Responsibilities include providing technical support, account management, and assisting with Office Automation tools. This role promotes a diverse and inclusive workplace.

Qualifications

• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment.
• Experience supporting clients with phone/email technical support.
• Experience in providing support for a Windows 7/10 environment.

Responsibilities

• Provide technical support in a complex technical environment.
• Manage account creation and deletion.
• Support Office Automation tools such as MS Office Suite.

Skills

Fluently bilingual (English and French)

Excellent communication skills, oral and written

Demonstrated critical thinking and resolution/problem solving skills

Education

ITIL Foundation Certification

Tools

IT Service Management software tools such as Remedy

Active Directory

Windows 2010 Office Suite

Job description

Reference #:5085
Location: Ottawa
Type: Sub-contract

Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.

• Fluently bilingual (English and French);
• Enhanced Reliability security clearance;
• Minimum of5 years’ experience as a Helpdesk Agent in a technical environment;
• Excellent communication skills, oral and written;
• Demonstrated critical thinking and resolution / problem solving skills;
• Must have recent experience supporting clients with phone / email technical support in the following areas:
  • Experience supporting Windows 2010 Office Suite;
  • Experience in providing support for a Windows 7/ 10 environment;
  • Supporting Office Automation tools such as MS Office Suite;
  • Access management: Account creation / deletion;
  • Experience working in a Desktop Support environment;
  • Experience with IT Service Management software tools such as Remedy; and
  • Experience in Active Directory.

Additional Experience:

• Additional experience providing IT troubleshooting and support in a complex technical environment;
• ITIL Foundation Certification; and
• Experience working in a Federal government organization.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

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