Bilingual (French/English) Healthcare Customer Service Rep

Sutherland; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Fredericton is seeking candidates for a role in customer service support. You will be assisting providers via phone and email and generating important reporting data. Required qualifications include fluency in both French and English, exceptional customer service skills, and good knowledge of MS Office. The company offers a competitive hourly rate along with paid training and a variety of benefits, creating a supportive and rewarding work environment.

Benefits

Paid training

Generous PTO

Medical, dental and vision benefits

Employee Discounts

EAP & Health and Wellness programs

Qualifications

• Fluency in French and English required.
• Exceptional customer service skills are crucial.
• Prior experience in a healthcare setting is preferred.
• Good knowledge of Microsoft Office is mandatory.

Responsibilities

• Provide customer service support to providers via phone and email.
• Generate pre and post event reporting.
• Accurate issuance of payments to vendors.

Skills

Fluency in French

Fluency in English

Exceptional customer service skills

Proven written/communication skills

Good knowledge of MS Office

Self-Driven

Strong multitasking abilities

Ability to work individually and with a team

Job description

Company Description

Competitive hourly rate of $18.25/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)

• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

We will provide all equipment,but to be successful when working from home you must have reliable, hard‑wired internet service and a quiet, distraction‑free place to work.

Job Description

• Provide customer service support to the providers via phone and email
• Provide accurate reporting data in compliance with industry standard
• Be point of contact for the event vendor management process includes activating and adding new vendors
• Accurate issuance of payments to vendors and others
• Generating pre and post event reporting
• Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

Qualifications

• Fluency in French AND English
• Exceptional customer service skills
• Proven written/communication skills with high attention to detail
• Good knowledge of MS Office
• Self-Driven, strong multitasking abilities
• Ability to work individually and with a team
• Prior experience in healthcare setting (preferred)
• Prior project / event planning experience (plus)
• SME/Floor support experience (plus)

Additional Information

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.