Bilingual (French/English) Customer Service Agent (Temp-to-Perm)

Sirva; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Agent based in Ottawa. The role involves being the first point of contact for customers, addressing inquiries about relocation policies while ensuring satisfaction. Ideal candidates possess strong communication skills, problem-solving abilities, and a focus on customer service.

Qualifications

• Bilingualism is an asset.
• Previous experience in a customer support role through a contact center preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Receive calls, emails, and chats; provide answers about relocation policies.
• Effectively solve customer inquiries and collaborate with team members.
• Perform administrative tasks to support the Contact Centre.

Skills

Strong phone and verbal communication skills

Customer focus

Problem analysis

Tech savvy

Organizational skills

Stress tolerance

Resilience

Education

High school diploma or equivalent

Job description

EMPLOYER: Sirva

JOB DESCRIPTION:

Role Overview

As a Customer Service Agent,you willcontribute to Sirva’s successby serving as the first point of contact between Sirva and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.

What You’ll Be Doing

• Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Ability to assume additional responsibilities and work flexible hours as required
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre

What You Bring to Sirva

• High school diploma or equivalent
• Previous experience in a customer support role through a contact center preferred
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Bilingualism is an asset
• You foster belonging and encourageauthenticity. You are inclusive,value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
• Excellent verbal and written communication skills
• Problem analysis and problem solving
• Organizational skills
• Tech savvy
• Judgment
• Stress tolerance
• Resilience

Other Information:

• Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO)

START DATE: 00/00/0000

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