Bilingual Financial Customer Support Rep (EN/FR) - Remote

Concentrix; Vancouver; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Vancouver is seeking customer support representatives to assist clients in both French and English. The role involves inbound customer support, tracking information in databases, and delivering exceptional customer experiences. Required qualifications include a high school diploma and at least 1 year of customer service experience. The company offers a competitive salary up to $20.90/hour, flexible work-from-home arrangements, and a comprehensive benefits package.

Benefits

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Access to DailyPay for early salary withdrawal

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in English

Fluent in French

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A leading customer service provider in Vancouver is seeking customer support representatives to assist clients in both French and English. The role involves inbound customer support, tracking information in databases, and delivering exceptional customer experiences. Required qualifications include a high school diploma and at least 1 year of customer service experience. The company offers a competitive salary up to $20.90/hour, flexible work-from-home arrangements, and a comprehensive benefits package.