Bilingual Dispatcher (English & French) at Altis Recruitment Canada

Altis Recruitment; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Canada is seeking a detail-oriented Bilingual Customer Coordinator (French) for a fully remote role. The ideal candidate will oversee service delivery and maintain client communication. Proficiency in French and English is required along with relevant customer service experience. This role offers a salary of $51,000 plus bonuses and is open to candidates in certain provinces.

Qualifications

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities.

Responsibilities

• Ensure high service delivery standards by overseeing operations.
• Utilize dispatch and CRM software to manage client interactions.
• Plan and coordinate call-in deliveries.

Job description

Overview

Bilingual Dispatcher (English & French) job at Altis Recruitment. Canada.

Job Description We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients. Hours: Monday to Friday 10am-7pm EST.

This is a FULLY REMOTE role in ON, QC, BC, AB, SK, MB – NO East Coast. Salary: $51,000 + up to 20% bonus.

Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
• Process COD delivery requests and handle credit card authorizations as necessary.
• Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
• Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
• Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as needed.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.