Bilingual Customer Service - Work from Home - Flexible Schedule

Teladoc Health; Toronto; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Toronto. This role involves managing calls, emails, and chats to assist patients and members effectively. Ideal candidates will possess exceptional empathy, problem-solving skills, and bilingual proficiency in English and French. Flexible scheduling with a commitment of only 15 hours per week is required, offering competitive pay.

Benefits

Flexible work schedule

Competitive hourly wage

Qualifications

• Exceptional empathy while communicating with patients and members.
• Strong organizational skills to manage multiple priorities.
• Ability to adapt to fast-paced environments.

Responsibilities

• Manage inbound calls, emails, and chats.
• Address inquiries and resolve issues.
• Provide information about services.
• Ensure high customer satisfaction.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual English and French

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5 : 00AM-9 : 00AM EST

Thursday and Friday : 8 : 00PM-12 : 00AM EST

Saturday and Sunday : 5 : 00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement