Bilingual Customer Service Representative

Canon Canada; Montreal; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Bilingual Customer Service Representative, where you will provide exceptional support to customers across Canada. In this role, you will handle inquiries with professionalism and efficiency, ensuring customer satisfaction through timely responses and effective problem resolution. With a hybrid work model, you can enjoy the flexibility of working from home while being part of a supportive and engaging workplace. This position offers comprehensive benefits, including health coverage, vacation time, and professional development opportunities, making it a fantastic chance to grow your career in a leading company.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Paid Personal Time and Sick days

Tuition Assistance Program

Employee referral program

Free Coffee and snacks

Qualifications

• Experience in customer service or call center environments is essential.
• Bilingual proficiency in French and English is required.

Responsibilities

• Respond to customer inquiries via calls and emails with a focus on satisfaction.
• Maintain accurate records and documentation of account changes.

Skills

Customer service experience

Bilingual (French & English)

Organizational skills

Time-management techniques

Ability to work under pressure

Job description

Overview

Bilingual Customer Service Representative

Monday to Friday 8:30 am to 4:30 pm

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

Key Responsibilities:

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Maintain knowledge and awareness of all company policies and procedures
• Follow all current departmental procedures, processes and methodologies
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, you will need:

• Customer service / call center experience
• Bilingual (French & English)
• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Free Coffee and snacks
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events

Language requirement:

In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages.