Bilingual Customer Service Representative

Integrated Staffing; City of Moncton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A staffing agency in Moncton is seeking a Bilingual Customer Service Representative to join their dynamic Contact Centre team. Ideal candidates should be fluent in both French and English, with strong multitasking abilities. This role involves supporting clients with health benefits inquiries and requires a calm and empathetic approach to communication. The position offers a salary of $42,000 per year, with up to 4% performance incentives, and includes comprehensive training in a supportive environment.

Benefits

100% employer-paid health benefits

Three weeks' vacation

Paid training

Wellness perks

Performance incentives

Qualifications

• Prior experience in customer service, banking, insurance, healthcare, or retail is an asset.
• Eligible for federal security clearance.
• Strong comfort working with multiple systems.

Responsibilities

• Answer incoming calls from clients and provide accurate information.
• Troubleshoot issues and liaise with internal departments.
• Handle emotionally charged conversations with care.
• Maintain high accuracy in data entry.

Skills

Bilingual in French and English

Strong multitasking skills

Tech-savvy

Empathy and patience

Attention to detail

Job description

Bilingual (French / English) Customer Service Representative Are you fluent in both French and English and passionate about helping others? We’re looking for empathetic, resourceful, and tech-savvy problem-solvers to join our dynamic Contact Centre team. This is more than your typical customer service role—it’s an opportunity to make a meaningful impact in people’s lives while building a career in a supportive, growth-oriented environment.

• Meaningful work: Support clients with important inquiries about health benefits, disability options, and other sensitive, life-impacting matters.
• Career growth: Master the role and unlock opportunities across multiple departments—training, quality monitoring, team leadership, and more.
• Top-tier benefits: 100% employer-paid health benefits for you and your family from day one, three weeks’ vacation, paid training, wellness perks, and performance incentives.

What you’ll be doing

• Answer incoming calls from group benefits members, federal and provincial program participants, and other clients with professionalism and care.
• Provide accurate information, troubleshoot issues, and liaise with multiple internal departments.
• Navigate multiple systems (up to 13+ portals, spreadsheets, and specialized platforms) to quickly find solutions.
• Handle emotionally charged conversations with empathy, patience, and discretion.
• Maintain high accuracy in data entry while keeping pace in a fast-moving environment.

What we’re looking for

• Fully bilingual in French and English (spoken and written).
• Strong multitasking skills and comfort working with multiple monitors and platforms.
• Ability to stay calm, empathetic, and professional under pressure.
• Tech-savvy and detail-oriented—able to learn systems quickly.
• Prior experience in customer service, banking, insurance, healthcare, or retail is an asset.
• Eligible for federal security clearance (must have been a Canadian resident or permanent resident for at least 5 years).

The details

• Salary: $42,000 / year (Bilingual) + up to 4% performance incentive.
• Schedule: 7.5-hour shifts, Monday to Friday (rotating schedules after training).
• Training: 4–5 weeks paid, daytime virtual training.

Your next step

If you want to work in a people-first environment where you can grow your skills and career while making a difference, we’d love to meet you.