Bilingual Customer Service Representative

Nestlé; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food and beverage company in Brampton is seeking a Bilingual Customer Service Representative to build relationships with customers. You will provide exceptional service and collaborate with various departments to ensure customer satisfaction. The ideal candidate is organized, customer-driven, and fluent in both English and French. This position offers a comprehensive benefits package and opportunities for career growth.

Benefits

Health and Dental benefits from day one

Company matched pension plan

Three weeks of Vacation and five personal days

Flexible work arrangements

Bonus eligibility

Qualifications

• Highly organized and assertive self-starter.
• Pro-active thinker who can generate solutions.
• Superior telephone manner with demonstrated customer service skills.

Responsibilities

• Build and maintain relationships with current customers.
• Collaborate cross-functionally with distribution and finance.
• Manage business relations and build trust with customers.

Skills

Bilingual in English and French

Strong verbal communication skills

Customer service driven

Analytical skills

Computer proficiency (PowerPoint, Word, Excel)

Experience in SAP

Job description

Position Snapshot
Business areas: Customer Service
Job title: Bilingual Customer Service Representative
Location: Brampton

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,500+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of Changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

Position Summary

We are looking for French bilingual Customer Service representative at our Nestlé Brampton Location to join our Customer Service Operations teams. This role will be responsible for being front line for our Nestlé Canada customers, building valuable relationships and continuing to earn their respect and trust by delivering best-in-class service.

A day in the life of a Customer Service Representative

A Customer Service Representative is front line to our customers, both building and maintaining relationships with customers who have a current Nestlé Ice Cream account and engaging with new customers that are being brought on board for their first order.

A Customer Service Representative collaborates cross functionally with other departments; namely distribution, finance, route planning, and logistic operations while managing business relations and building trusting relationships with Nestlé’s customers.

What will make you successful?

As the successful candidate, you are highly organized, assertive and a self- starter who has strong people skills with exceptional verbal communication skills. You are customer service driven, can inspire people around you and have a passion for our brands. You will also be:

• Bilingual in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market
• A result and detail-oriented professional with strong analytical skills.
• A pro-active thinker who can generate solutions to meet internal and external requirements.
• Superior in telephone manner with demonstrated customer service skills.
• Able to communicate and collaborate cross functionally with other departments.
• A skilled Problem Solver, to be able to manage missing shipments, accounting discrepancies.
• Comfortable working in a demanding, fast-paced, time-sensitive environment.
• Strong in computer proficiency (PowerPoint, Word, Excel).
• Experienced in SAP (preferred, but not required)

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression. This really could be a move towards the exciting Customer Service career you have always wanted.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption

Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.