Bilingual Customer Service/Order Desk Representative

Nevian Consulting & Placement Services Inc.; Canada; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual CSR/Order Desk specialist to join their dynamic team. This full-time, in-office position offers an exciting opportunity to engage with customers, process orders, and resolve issues in both English and French. The role emphasizes exceptional communication skills and attention to detail, ensuring every customer interaction is positive and professional. With a supportive work environment and opportunities for growth, this position is perfect for someone looking to advance their career in a thriving company. Join a team that values your contributions and offers a comprehensive benefits package after three months!

Benefits

Full Benefits after 3 months

Growth Opportunities

Great Work Environment

Qualifications

• 2-3 years of Order Desk experience required.
• Exceptional communication skills in English & French are essential.

Responsibilities

• Process orders in both French and English with high attention to detail.
• Manage customer complaints and provide timely resolutions.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Organizational Skills

Mechanical Aptitude

Attention to Detail

Customer Service

Education

High School Graduation

Tools

Microsoft Excel

Microsoft Word

Job description

55K

Benefits Included

Account Manager Munir Jamal

Description

Our client (an industrial manufacturer) is seeking to fill the position of “Bilingual CSR/Order Desk”. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone and e-mail, communicating order information, handling customer complaints, and processing expedites. Full-time in-office permanent role. Salary: 55K + up to 15K bonus, paid quarterly. Mon-Fri: 8:30-5:00pm. Benefits: Yes, full benefits after 3 months. Great work environment and growth opportunities!

Responsibilities

• Process Orders in French and English, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customers receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns, and complaints in a timely and efficient manner.
• Supply tracking information on shipments as customers require.
• Co-ordinate rush orders as required with Production and Shipping.
• Assist Inside Sales to expedite orders as necessary with Production.
• Issue Return Good Authorizations to determine quality issues, relay findings to customers, and process the next step accordingly.

Qualifications

• Exceptional interpersonal and communication skills in both English & French, able to present the company in a professional manner and provide excellent written reports.
• 2-3 years of Order Desk experience is a must.
• Ideally must have a great mechanical aptitude.
• Organizational skills with attention to detail.
• Good math and problem-solving ability.
• Be personally motivated and able to provide creative thought.
• Minimum of High School graduation.
• Strong computer skills with the ability to use Microsoft software (Excel, Word, etc.).
• Excellent verbal, written, and listening skills.
• Take ownership of all opportunities, challenges, and mistakes.
• A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high-pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical.
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and keep it.