Bilingual Customer Service Agent

PowerToFly; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading technology company in Canada seeks a Bilingual Customer Service Agent to process orders and provide customer support. Responsibilities include responding to inquiries, resolving discrepancies, and managing sales orders. Candidates must be bilingual in French and English with two years of experience in customer service. The salary ranges from $54,100 to $72,100, based on skills and experience, plus bonuses and benefits.

Benefits

Benefits

Bonus eligible

Qualifications

• Two years’ experience working in a call center/customer service environment.
• Experience in the medical field is preferred.

Responsibilities

• Respond professionally to customer inquiries regarding orders.
• Research and resolve order discrepancies.
• Process various order types via phone, email, and EDI.
• Manage open sales orders for timely shipments.
• Collaborate cross-functionally with teams.
• Maintain accurate records in CRM and ERP systems.
• Monitor Customer Service KPIs and support improvements.

Skills

Bilingualism (Fluent in French and English)

Customer service skills

Problem-solving skills

Education

Post-Secondary Education

Job description

Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do:

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments and clear communication.
• Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
• Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
• Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
• Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.

What You Need:

Required:

• Post-Secondary Education
• Two years’ experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English, to include writing and speaking)

Preferred:

• Experience in the medical field

$54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted: January 5, 2026

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.