Bilingual Customer Experience Specialist - French

Global Industrial; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading industrial equipment supplier in Richmond Hill seeks a Customer Service Representative to manage customer inquiries and provide total resolution. The ideal candidate has over 5 years of sales or customer service experience and is bilingual in French. Responsibilities include handling customer orders, troubleshooting, and providing product information. This position offers an opportunity to work within a performance-driven environment.

Qualifications

• 5+ years previous experience as sales and/or customer service representative.
• Experience in a performance-based or metric-driven environment.

Responsibilities

• Own the entire interaction with customer and provide total resolution for their needs.
• Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
• Investigate and resolve customer inquiries related to their orders.

Skills

Customer service

Sales techniques

Bilingual (French)

Education

High school diploma or GED

Job description

A leading industrial equipment supplier in Richmond Hill seeks a Customer Service Representative to manage customer inquiries and provide total resolution. The ideal candidate has over 5 years of sales or customer service experience and is bilingual in French. Responsibilities include handling customer orders, troubleshooting, and providing product information. This position offers an opportunity to work within a performance-driven environment.